Talia Adkinson

Managed HR operations across five U.S. states for a 200-employee workforce, aligning strategic policies and procedures with core business values to enhance operational efficiency.

• Trusted advisor to the CEO and leadership team, driving organizational design, employee engagement, and change management initiatives.
• Top recruiter for multiple regions, leading talent strategy development, building a succession plan, and improving the recruiting and onboarding process, resulting in a 15% increase in retention rate.
• Designed, communicated, and enforced policies and procedures focused on operational excellence and cornerstone business principles.
• Oversaw leave of absence administration and workers' compensation claims, managing approvals, PFL coordination, employee support, and streamlined processes for ease of use.
• Developed a responsive portal to track and address payroll, benefits, and policy-related employee inquiries, enhancing service efficiency.
• Supported managers with compliant disciplinary actions and terminations; conducted and resolved employee grievance investigations.
• Supervised and mentored administrative staff, fostering professional development, teamwork, and collaboration.

• Investigated and analyzed complex liability casualty claims, leveraging data-driven decision-making to deliver successful client outcomes.
• Consistently achieved a 98% quarterly satisfaction rating by guiding policyholders through the claims process with a commitment to excellence and client-centric service.
• Ensured 100% compliance with Department of Insurance regulations, maintaining high standards of accuracy and regulatory adherence.
• Evaluated claim files to determine liability and provided comprehensive documentation to support Subrogation and Arbitration claims.

• Executive team member overseeing all HR functions for the Western Region, supporting over 100 employees, 15 managers, and 8 department leads.
• Developed and executed a strategic recruitment and onboarding process that reduced turnover by 50%, fostering a strong work culture and aligning talent with organizational goals.
• Spearheaded operational improvements that reduced ordering system costs by 25%, advancing sustainability initiatives and cost efficiency.
• Designed and delivered management training programs focused on performance coaching and metric-based development, driving teams to exceed performance objectives.

• Area Manager with 20+ direct reports, worked to expand the customer base and achieve sales goals for our company, engaging work environment.
• Promoted multiple times across the Western Region for consistently exceeding regional sales targets, and driving business success.
• Partnered with the Store Manager to oversee daily operations, enhance employee engagement, and evaluate performance to align with business objectives.
• Conducted detailed data analysis to forecast quarterly and annual profits, informing strategic decision-making, and revenue growth.