Talia Ainsworth
Palmdale,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Talia Ainsworth, Sociology Major, To obtain a career in an environment where I can enhance my skills, while contributing to the success of my employer as a team collaborator.
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Palmdale School District
11.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed creative instructional strategies to keep students engaged and motivated.
- Enforced school and class rules to maintain order in classroom.
- Developed and implemented behavior management plans for students with challenging behavior.
Caregiver, Special Needs
Stewart
08.2021 - Current
- Communicated well both verbally and in writing with clients, guardians, and medical professionals
- Worked with individuals with special needs to increase social skills and independence
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning
- Transported individuals to appointments and activities to facilitate access to healthcare and community engagement.
Account Specialist
24-7 Intouch
01.2022 - 08.2023
- Communicates with Customers via phone, email, and in a professional and courteous manner, using the computer to look up records, enter/update customer information, accurately process orders, and process website/online requests
- Multitasking ability to work on multiple tasks throughout the day
- Time management skills to ensure that accounts are completed and payment information are updated on time
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements
- Set up new customer accounts and updated existing profiles with latest information.
Customer Service Agent
Ibotta
12.2021 - 07.2023
- Answering emails from customers professionally and responding to customer inquiries and complaints
- Researching required information using available resources
- Handling and resolving customer complaints regarding product sales to customer service problems
- Processing forms, orders, and applications requested by the customers
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Care Provider
In home supportive service
07.2018 - 12.2021
- Monitors patient condition by observing physical, mental condition, intake and output, and exercise
- Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements; preparing and serving meals and snacks; running errands
- Assists patients by providing personal services, such as, bathing, dressing, and grooming
- Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards
- Assisted patients with self-administered medications.
Customer Service
San Manuel Casino
11.2017 - 07.2018
- Prepare and serve meals to guests
- Cash- handling and giving correct change to guests
- Help promote a fun and entertaining environment for our guests
- Addressed customer service overflow to reduce complaints
- Be familiar with all the casino food service in order to better serve our guests
- Help keep the area neat and picked up
- Provided outstanding customer service
- Directed cleaning, restocking, and customer service activities.
Customer Service Representative
Dominos Pizza
07.2016 - 07.2017
- Stock ingredients from the delivery area to storage, work area, walk-in cooler
- Prepare food products & operate all equipment
- Receive and process telephone orders
- Clean equipment and facility approximately daily
- Answered constant flow of customer calls with minimal wait times
- Handled customer inquiries and suggestions courteously and professionally
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Benefits Specialist
Bartz-Altadonna Community Health Center
10.2014 - 07.2016
- Assist patients with medical benefits questions regarding insurance plans and coverage
- Obtained patients information and arranged for appointments with providers and case workers
- Assist patients with PCP Changes, HMO, and PPO plans
- Enroll patients through Medical, Covered California, CHDP, Fam Pact and MYHLA
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties
- Reviewed patient's files for missing insurance information in order to process claims for specialty medications
- Typed memos, correspondence, reports, fax, print, scan documents
- Observed strict procedures to maintain data and plan participant confidentiality.
Cashier
Walmart
08.2008 - 02.2012
- Received cash, and checks and completed credit-card transactions from customers and employees
- Counted money to verify amounts and issued receipts for funds received
- Greeted customers answered any questions or concerns
- Assisted customers to select and purchase specified merchandise
- Sold credit cards applications approval and merchandise warranty to customers
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes.
Education
Master of Social Work - Social Work
Walden University
Minneapolis, MN05-2026
Bachelor of Arts Sociology -
CHICO STATE UNIVERSITY
Chico, CA03.2024
Associate of Arts Sociology -
ANTELOPE VALLEY COLLEGE
Lancaster, CA01.2020
High School Diploma -
Palmdale High School
Palmdale, CA06.2006
Skills
- 10 years customer service experience
- Proficient in assisting accounts personnel with locating and reconciling
- Expert in typing, keyboarding & various software applications (Microsoft Office Suite and spreadsheets)
- Detail oriented & self-directed
- Provided efficient friendly customer service
- Managed, counted, verified, and reconciled daily sales
- Individualized Education Plans
- Emotional Support
- Caring Companionship
- Social Skills Development
- Activity Planning
- Activity management
- Safety awareness
- Group and individual instruction
- Lesson implementation
Certification
- Certified Enrollment Counselor
- Medical
- MYHLA, CPR, & AED Certified
Timeline
Substitute Teacher
Palmdale School District
11.2024 - Current
Account Specialist
24-7 Intouch
01.2022 - 08.2023
Customer Service Agent
Ibotta
12.2021 - 07.2023
Caregiver, Special Needs
Stewart
08.2021 - Current
Care Provider
In home supportive service
07.2018 - 12.2021
Customer Service
San Manuel Casino
11.2017 - 07.2018
Customer Service Representative
Dominos Pizza
07.2016 - 07.2017
Benefits Specialist
Bartz-Altadonna Community Health Center
10.2014 - 07.2016
Cashier
Walmart
08.2008 - 02.2012
Master of Social Work - Social Work
Walden University
Bachelor of Arts Sociology -
CHICO STATE UNIVERSITY
Associate of Arts Sociology -
ANTELOPE VALLEY COLLEGE
High School Diploma -
Palmdale High School
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