Skilled in the customer services with over six years in customer relationships services with satisfaction, bilingual in English and Spanish, eager to work under high pressure and able to take on new tasks with the ability to learn new techniques. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
Talia Armendariz
San Diego,CA
Summary
Overview
9
years of professional experience
1
Language
Work History
Gorgis Air Conditioning & Heating Inc.
Manager
07.2021 - Current
Job overview
- Management of Office Operations, Assist the company with answering phone calls and customer relations, billing customers with their air conditioning needs and provide satisfaction customer service.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
PHANTOM LOUNGE AND NIGHT CLUB
Customer Service Representative
04.2019 - 09.2019
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Assist customers with hookah orders and provide customer service for 100-200 customers a night
- Organize and clean the hookah lounge on nightly bases.
- Self-motivated, with a strong sense of personal responsibility.
BEST BUY/ PACIFIC SALES
Sales Associate
09.2017 - 09.2019
Job overview
- Customer Services relations, where I assist about 20 customers a day with their home goods products
- Assist about 30 customer a day with their needs over the phone in regards orders
- Organize and stalk down shelf with products on daily bases.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Extreme Pools & Landscaping
Front Desk Receptionist
10.2014 - 05.2017
Job overview
- Providing customers on daily bases with their swimming pool needs, billing and serving customers with their pool services.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
Education
SOUTH WEST HIGH SCHOOL
High School Diploma
University Overview
GROSSMONT COLLEGE
Associate of Science from Nursing
05.2025
University Overview
Skills
- Experienced working with Microsoft Office with ability to type at a high rate of speed
- Able to work in high pressure environment and adopt and learn new techniques
- Business Development
- Strategic Planning
- Financial Management
- Performance Management
Volunteer Experience
Volunteer Experience
Extreme Pools, San Diego, 10/2014-05/2017, Providing customers on daily bases with their swimming pool needs, billing and serving customers with their pool servicesLanguages
Spanish
Native or Bilingual
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Manager
Gorgis Air Conditioning & Heating Inc.
07.2021 - Current
Customer Service Representative
PHANTOM LOUNGE AND NIGHT CLUB
04.2019 - 09.2019
Sales Associate
BEST BUY/ PACIFIC SALES
09.2017 - 09.2019
Front Desk Receptionist
Extreme Pools & Landscaping
10.2014 - 05.2017
SOUTH WEST HIGH SCHOOL
High School Diploma
GROSSMONT COLLEGE
Associate of Science from Nursing
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