Summary
Overview
Work History
Education
Skills
Timeline
Generic

Talia Barnes

Overland Park,KS

Summary

Customer Service Professional bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Enthusiastic and quick learner with a strong interest in healthcare. Certified in CPR and committed to providing compassionate support in a healthcare setting. Eager to apply strong communication and organizational skills to contribute effectively to a medical team.


Overview

6
6
years of professional experience

Work History

Technical Service Advisor

Conduent
07.2024 - 05.2025
  • Use computer knowledge to give exceptional customer service and identify customer needs, answer questions, and resolve any technical issues with their devices.
  • Provide customers with important information while communicating in a warm empathetic manner.
  • Gather information to keep customer profiles and accounts up to date.
  • Recorded actions taken, issues resolved, and customer information to effectively manage customer accounts.
  • Diagnosed hardware, software, and network problems for clients through remote access tools.
  • Provided technical support and advice to customers regarding product inquiries.

Customer Care Representative

Transworld Systems Inc.
10.2022 - 07.2024
  • Answered customer inquiries over the phone and via email. Provided accurate, valid, and complete information to customers. Take orders for utility service by telephone, correspondence; analyze customer records to apply appropriate utility rates; establish deposit amounts from written guidelines for new utility users. Answer customer questions, investigate and resolve complaints pertaining to utility billing.
  • Use various computer systems to prepare orders to install, remove, or repair meters, disconnect, restore, or verify services.

Sales Associate

Conduent
07.2021 - 02.2022
  • Explained product prices and packages as well as answered questions and addressed concerns of customers. Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Opened new accounts and documented personal, demographic, and payment information in the system.
  • Offered friendly and efficient service to customers, and handled challenging situations with ease.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Assisted customers with product selection, sizing and styling.

Cashier/Customer Service

Sonic Drive
09.2019 - 09.2020
  • Greeted over 50 customers per day and communicated effectively to obtain accurate orders.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints independently or with aid of a supervisor.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

Education

High School Diploma -

Yazoo City High School
Yazoo City, MS
06.2021

Skills

  • Technical Support
  • Excellent Customer Service
  • Data Entry
  • Verbal & Written Communication
  • Call Documentation
  • Upselling Products & Services
  • Multi-tasking Abilities
  • Proficient with Microsoft Office
  • Sales Expertise
  • Upbeat & Positive Personality
  • Payment Processing
  • Appointment Scheduling
  • Customer Service

Timeline

Technical Service Advisor

Conduent
07.2024 - 05.2025

Customer Care Representative

Transworld Systems Inc.
10.2022 - 07.2024

Sales Associate

Conduent
07.2021 - 02.2022

Cashier/Customer Service

Sonic Drive
09.2019 - 09.2020

High School Diploma -

Yazoo City High School

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