Talia Becerra
Harlingen,TX
Summary
Committed Case Manager with experience supporting children at Compass Connections. Seeking internal growth as a Lead Case Manager to provide leadership, mentor staff, and ensure high-quality care for children in the program.
Overview
5
5
years of professional experience
Work History
Case Manager
Compass Connections
02.2023 - Current
- Provide case management services to unaccompanied children, including assessments, individualized service plans, and regular progress updates.
- Maintain accurate and timely documentation in accordance with ORR policies, state standards, and program requirements.
- Coordinate safe and timely reunifications by communicating with sponsors, conducting assessments, gathering required documentation, and preparing release packets.
- Collaborate with multidisciplinary teams, including clinicians, youth care staff, educators, and medical providers, to support each child’s needs.
- Communicate regularly with legal service providers, child advocates, and federal partners, as needed.
- Monitor each child’s safety, well-being, and placement needs through ongoing check-ins and case updates.
- Participate in case review meetings, staffing discussions, and reunification planning.
E-Store Lead
HEB
01.2022 - 02.2024
- Supervised and coordinated daily operations for the curbside department, ensuring all online orders were shopped, assembled, and delivered accurately and on time.
- Led and motivated a team of curbside shoppers, providing training, feedback, and support to maintain high performance and service standards.
- Monitored order flow, staffing, and workload to balance efficiency and customer satisfaction during high-volume periods.
- Ensured compliance with H-E-B policies, food safety standards, and quality control procedures.
- Handled escalated customer concerns and resolved issues promptly to maintain positive customer experiences.
- Collaborated with store leadership and other departments to improve curbside operations and drive continuous process improvement.
- Utilized handheld devices and in-store systems to manage inventory, substitutions, and order tracking efficiently.
- Analyzed performance metrics and assisted in scheduling, goal setting, and reporting for department performance.
- Maintained organization and cleanliness of the curbside area to ensure a safe and productive work environment.
Personal Shopper
HEB
06.2020 - 01.2022
- Accurately shopped, selected, and prepared customer online orders for pickup or delivery within designated timeframes.
- Ensured order accuracy by verifying items, substitutions, and quantities against customer requests
- Provided excellent customer service during pickup interactions, addressing questions, and resolving issues promptly.
- Maintained product quality by following proper food safety and handling procedures.
Education
Master of Science - Social Work
The University of Texas Rio Grande Valley
Edinburg, TX08-2023
Master of Science - Social Work
The University of Texas Rio Grande Valley
Edinburg, TX08-2021
Skills
- Ethical practice
- Client advocacy
- Case documentation
- Team collaboration
Languages
Spanish
Timeline
Case Manager
Compass Connections
02.2023 - Current
E-Store Lead
HEB
01.2022 - 02.2024
Personal Shopper
HEB
06.2020 - 01.2022
Master of Science - Social Work
The University of Texas Rio Grande Valley
Master of Science - Social Work
The University of Texas Rio Grande Valley