Talia Bohanan
Columbus,OH
Summary
Experienced healthcare and customer support professional with 15+ years in patient services, medical administration, and high volume communication environments. Currently working remotely in a healthcare support role managing patient intake, insurance verification, scheduling coordination, and medical documentation accuracy. Skilled in remote operations, digital communication platforms, and data management systems including Microsoft 365 and TEAMS. Strong background in maintaining compliance standards HIPAA, resolving complex patient inquiries, and ensuring accurate, timely information flow between patients, providers, and administrative teams. Known for reliability, attention to detail, and effective performance in remote, fast paced environments.
Overview
8
8
years of professional experience
Work History
Patient Registration Representative
OhioHealth Group
Columbus, OH
03.2018 - Current
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Coordinated with clinical staff to streamline patient flow and enhance overall service delivery.
- Trained new staff on registration systems and best practices, fostering a knowledgeable team environment.
- Implemented process improvements that reduced wait times for patients during peak hours.
- Utilized electronic health record systems to maintain up-to-date patient information and facilitate efficient communication.
- Resolved patient inquiries and issues promptly, enhancing overall patient satisfaction and experience.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
Home Health Aide
Visiting Angels Home Health Care
Columbiana, OH
01.2023 - 05.2023
- Provided compassionate personal care, including assistance with daily living activities and mobility support.
- Monitored patient health by recording vital signs and reporting changes to healthcare professionals.
- Implemented safety measures to enhance patient well-being and prevent accidents in the home environment.
- Fostered strong relationships with patients and families, promoting trust and open communication regarding care plans.
- Advocated for patient rights and preferences, ensuring their voices were heard in care decisions.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Education
High School Diploma -
Independence High School
Columbus, OH05-1999
Skills
- Insurance verification
- Payment collection
- Patient confidentiality
- Eligibility determination
- Patient relations
- Appointment scheduling
- Professionalism and ethics
- Electronic recordkeeping
- Resourcefulness and initiative
- Medical terminology
- Data entry
- Data entry proficiency
- Strong interpersonal skills
- HIPAA compliance
- Time management
- Computer proficiency
- Customer service
- Clerical support
- Data entry software
- Teamwork
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Timeline
Home Health Aide
Visiting Angels Home Health Care
01.2023 - 05.2023
Patient Registration Representative
OhioHealth Group
03.2018 - Current
High School Diploma -
Independence High School