Talia Broaddus
PHILADELPHIA,PA
Summary
Compassionate individual with a background in patient care and customer service. Known for strong incident documentation and safety compliance skills, ready to leverage expertise to enhance client satisfaction and operational effectiveness.
Overview
5
5
years of professional experience
Work History
Operations Monitor
The Kintock Group
Philadelphia, Pennsylvania
03.2025 - Current
- Monitored daily operations to ensure compliance with safety protocols and procedures.
- Trained new employees on safety practices and operational guidelines effectively.
- Documented incidents and reported findings to management for further action.
- Collaborated with team members to optimize workflow and improve service delivery.
- Ensured compliance with safety regulations and company policies.
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Home Health Aide
365 Health Services
Philadelphia, Pennsylvania
04.2024 - 12.2024
- Assisted clients with daily living activities and personal care tasks.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Prepared meals and snacks according to prescribed diets.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Documented care provided and submitted notes to supervisor.
- Recognized emergency situations and implemented appropriate procedures.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Provided entertainment and companionship through conversation, reading, and board games.
Daycare Teacher
Mandys learning center
Philadelphia, Pennsylvania
03.2024 - 06.2024
- Developed engaging lesson plans for diverse age groups.
- Supervised daily activities to ensure child safety and well-being.
- Facilitated interactive play sessions to promote social skills.
- Organized educational materials and resources for classroom use.
- Collaborated with staff to enhance the learning environment.
- Developed lesson plans and activities to engage children in learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Read aloud and played alphabet games to encourage early literacy.
- Encouraged creativity through art projects and storytelling.
- Participated in staff meetings and professional development workshops.
Customer Service Associate
Wawa
Philadelphia, Pennsylvania
12.2020 - 02.2023
- Assisted customers with inquiries and product selections at convenience store.
- Processed transactions efficiently using point-of-sale systems.
- Stocked shelves and replenished inventory to meet customer demand regularly.
- Educated customers on promotions, loyalty programs, and store offerings effectively.
- Trained new associates on company policies and customer service standards consistently.
- Kept work area neat, clean, and well-stocked at all times.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Handled cash register operations accurately during peak times.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Strengthened customer retention by offering discount options.
Education
High School Diploma -
Building 21 Highschool
6501 Limekiln Pike06-2022
Skills
- Safety compliance
- Incident documentation
- Workflow optimization
- Employee training
- Inventory control
- Customer service
- Patient care
- Problem solving
- Time management
- Team collaboration
- Effective communication
- Employee relations and conflict resolution
- Team leadership
References
References available upon request.
Timeline
Operations Monitor
The Kintock Group
03.2025 - Current
Home Health Aide
365 Health Services
04.2024 - 12.2024
Daycare Teacher
Mandys learning center
03.2024 - 06.2024
Customer Service Associate
Wawa
12.2020 - 02.2023
High School Diploma -
Building 21 Highschool