Summary
Overview
Work History
Education
Skills
Timeline
Self taught makeup artist
Self taught makeup artist
Generic

Talia Burgos

Customer Service
East Longmeadow,MA

Summary

Energetic Sales Support Specialist focused on enabling strong sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help sales professionals make strategic decisions and continue capturing business. Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Sales Support Specialist

Victoria Secret
Holyoke, MA
11.2020 - 04.2021
  • Developed working knowledge of CRM to effectively track sales leads and activities.
  • Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Received and organized vendors samples for use by sales team.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Provided best-in-class real-time sales support for customers while leading by example for sales team members.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Health and Wellness Consultant

Massage Envy Spa
West Springfield, MA
08.2019 - 04.2020
  • Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
  • Coordinated with other healthcare providers to incorporate multiple aspects of clients' health into wellness plan.
  • Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
  • Maintained client records for future use and for reference by other healthcare providers.
  • Tailored specific exercises and health plans to clients with physical and mental disabilities.
  • Gathered and distributed educational literature with goals of gaining new clients and educating larger groups on healthy living.
  • Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
  • Helped clients set and achieve health and wellness goals.
  • Met or exceeded monthly revenue and training goals.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.

Assistant Store Manager

Sally's Beauty Supply
Springfield, MA
09.2018 - 07.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Compiled financial data to comply with budget.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Barista

Starbucks
Ludlow, MA
05.2017 - 09.2018
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Controlled line and crowd with quick, efficient service.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
  • Complied with standards for merchandising, stocking and storing product.
  • Updated specials board display to boost sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Promoted additional items with beverages, increasing store sales.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Engendered customer loyalty by remembering personal preferences and allergy information.

Crew Member

Dunkin' Donuts
Wilbraham, MA
08.2016 - 05.2017
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Offered upgrade items and showcased daily specials to promote restaurant products.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Addressed guest needs, questions or concerns to create optimum experience onboard.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Stocked shelves to organize aisles in assigned department.
  • Trained new team members on procedures, customer service and sales techniques.
  • Prepared products following restaurant, health and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked front counter, drive-thru and other areas.
  • Kept food preparation area, equipment and utensils clean and sanitary.

Education

High School Diploma -

Penn Foster Career School
05.2017 - 03.2020

Associate of Science - Psychology

Holyoke Community College
09.2021 - Current

Skills

    Cash register operation

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Timeline

Associate of Science - Psychology

Holyoke Community College
09.2021 - Current

Sales Support Specialist

Victoria Secret
11.2020 - 04.2021

Health and Wellness Consultant

Massage Envy Spa
08.2019 - 04.2020

Assistant Store Manager

Sally's Beauty Supply
09.2018 - 07.2019

Barista

Starbucks
05.2017 - 09.2018

High School Diploma -

Penn Foster Career School
05.2017 - 03.2020

Crew Member

Dunkin' Donuts
08.2016 - 05.2017

Self taught makeup artist

From a young age, I always wanted to be a makeup artist. I then would watch youtube tutorials and eventually taught myself how to do makeup and hair. So i will sometimes do my family's hair and makeup for any upcoming events that may take place.

Self taught makeup artist

From a young age, I always wanted to be a makeup artist. I then would watch youtube tutorials and eventually taught myself how to do makeup and hair. So i will sometimes do my family's hair and makeup for any upcoming events that may take place.

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