Talia Coronella
Mattapoisett,MA
Summary
Experienced and highly-motivated Childcare Supervisor well-versed in team management, assignment coordination and posses exceptional customer service skills that give every customer a positive and memorable experience. I am committed to meeting the companies needs and expectations with consistent and organized practices, as well as skilled in working under pressure and adapting to new situations and challenges for quality results.
Overview
7
7
years of professional experience
Work History
Childcare Program Director
Best Friends Learning Center
Wareham, MA
09.2016 - Current
- ·Maintains communication with Mass. Dept. of Early Education and Care and local town inspectors.
- Abide by all Mass. Early Education and Care Regulations and maintain program compliance at all times.
- ·Responsible for keeping state and town licenses and inspections updated.
- Ensured that all equipment was properly maintained in accordance with state regulations and guidelines.
- Trained, managed and motivated employees to promote professional skill development.
- Provided guidance to staff members regarding best practices when working with children in the program.
- Supervised a team of 26 childcare workers and 151 children daily to ensure safety and quality care for all children and staff in the program.
- Maintained accurate records of attendance, incident reports, immunization forms, and other necessary paperwork for all staff members and children enrolled in the program.
- Conducted employee evaluations and developed improvement plans.
- Conducted regular meetings with staff members to discuss issues related to programming or safety concerns.
- Assisted with recruitment efforts for new childcare workers including interviewing applicants and providing orientation.
- Set up schedules and determined team assignments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Remained up-to-date on current trends in early childhood education through professional development opportunities.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Facilitated positive relationships between staff members and families by responding promptly to inquiries or concerns.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Associate of Arts - Early Childhood Education
Bristol Community College
Fall River06-2009
Bachelor of Arts - Early Childhood Education
Bridgewater State University
Bridgewater, MASkills
- Organizational Skills
- Attention to Detail
- Program Management
- Staff Management and Supervision
- Staff Training and Development
- Team Development
- Policy Development
- Policy Implementation
- Compliance Monitoring
- Ability to multi task in a high speed environment
- Task Prioritization
- Documentation Skills
- Schedule Coordination
- Safety Monitoring
- Schedule Management
- First Aid and CPR Certified
References
References available upon request.
Timeline
Childcare Program Director
Best Friends Learning Center
09.2016 - Current
Associate of Arts - Early Childhood Education
Bristol Community College
Bachelor of Arts - Early Childhood Education
Bridgewater State University
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