Overview
Work History
Education
Skills
Timeline
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Talia Eckman

North Providence,RI

Overview

20
20
years of professional experience

Work History

Regional Players Club Manager

Bally's Hotel & Casino
Lincoln, Rhode Island
04.2018 - Current
  • Opened the Tiverton Players Club.
  • Ensuring all internal and external requirements are met.
  • Ordered all hardware and supplies, making sure all were on the property and ready to use.
  • Manage employees' relationships.
  • Train all staff on database systems.
  • Effectively manage a budgeted weekly schedule and payroll process.
  • Scheduled and managed staff, ensuring proper coverage for all shifts.
  • Developed and implemented operational policies and procedures to ensure compliance with company standards.
  • Recruited, interviewed, hired, trained and supervised personnel in accordance with established guidelines.
  • Assisted in executing all promotions, events, and concerts, and coordinating with multiple departments to ensure successful marketing plans.
  • Remained within or under budget during event planning to promote financial stability.
  • Resolved customer complaints or escalated them as appropriate while maintaining a positive attitude.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Conducted performance reviews for team members.
  • Ensured compliance with industry regulations and company policies.
  • Negotiated contracts and agreements with the union

Players Club Manager

Bally's Hotel & Casino
Lincoln, Rhode Island
01.2010 - 04.2018
  • Evaluated employee performance through regular feedback sessions and annual reviews.
  • Developed and implemented operational policies and procedures to ensure compliance with company standards.
  • Resolved customer complaints or escalated them as appropriate while maintaining a positive attitude.
  • Managed payroll process including tracking hours worked by staff members and calculating wages due.
  • Recruited, interviewed, hired, trained and supervised personnel in accordance with established guidelines.
  • Attended weekend night events to observe and analyze club operations.
  • Calculated payroll by recording employee hours worked and approved time off requests.
  • Provided staff to execute all promotions and events.
  • Transitioned from a non-union to a union department.

Players Club Assistant Manager

Twin River Casino
Lincoln, Rhode Island
01.2008 - 01.2010
  • Maintained an inventory of supplies needed for day-to-day operations of the club.
  • Supervised staff members during their shifts to ensure they followed proper procedures.
  • Provided customer service support to members and guests at the front desk.
  • Organized and maintained all paperwork related to club operations.
  • Participated in weekly team meetings to discuss progress on projects.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Players Club Supervisor

Twin River Casino
Lincoln, Rhode Island
01.2006 - 01.2008
  • Monitored players' accounts for accuracy and compliance with established policies and procedures.
  • Assisted in resolving any disputes between customers related to their accounts or points balances.
  • Provided customer service to casino guests in the form of Player's Club transactions, promotional offers, and question resolution.
  • Developed strategies to attract new members by offering attractive promotions and loyalty rewards programs.
  • Supervised and coordinated Players Club operations to ensure smooth running of daily activities.
  • Assisted with training new employees on Players Club procedures including point tracking, redemption processes, and membership benefits.

Gaming Attendant

Lincoln Park Casino
Lincoln, Rhode Island
04.2005 - 01.2006
  • Handled customer complaints professionally while providing solutions in a timely manner.
  • Provided advice and guidance to customers regarding the best game choices based on their interests and skill level.
  • Greeted customers upon arrival and provided assistance with game selection.
  • Assisted customers in setting up their gaming systems and troubleshooting any technical issues that arose.

Education

Bachelor of Science - Information Technology

Rhode Island College
Providence, RI
08-2003

Skills

  • Customer service
  • Employee training
  • Payroll administration
  • Budget management
  • Event planning
  • Regulatory compliance
  • Team building
  • Operational policies
  • Conflict resolution
  • Customer service leadership
  • Budget control
  • Marketing strategy
  • Adaptability

Timeline

Regional Players Club Manager

Bally's Hotel & Casino
04.2018 - Current

Players Club Manager

Bally's Hotel & Casino
01.2010 - 04.2018

Players Club Assistant Manager

Twin River Casino
01.2008 - 01.2010

Players Club Supervisor

Twin River Casino
01.2006 - 01.2008

Gaming Attendant

Lincoln Park Casino
04.2005 - 01.2006

Bachelor of Science - Information Technology

Rhode Island College

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Talia Eckman