Talia Ellis
Desoto,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Carenet Healthcare
08.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Alorica
03.2024 - 07.2024
- I scheduled transportation for UHC members through Ubers/Lyfts or Medical Transportation. I also HIPPA verify member account then schedule, update, cancel, track for eta and active will calls for return rides. Once I've completed the task I notate account in detail of everything I've done and close the account.
Customer Service Representative
PFS Web Fulfillment Center
05.2022 - 10.2023
- I am a customer service representative that answers incoming calls, verify customer information before accessing the account, create accounts for new customers, assist customers place online orders, provide order number, update credit card number through a secured line, provide details on merchandise, process orders, track orders, create prepaid return labels, create workflows for damaged orders and notate customer account.
Security Officer
Marksman
10.2020 - 02.2022
- I was a Security Officer that monitored a front lobby/rear lobby entrance,provided temporary badges, escorted guest, created daily activities reports, watched CCTV, did a interior/exterior patrol of the building and parking garage, scanned checkpoints and checked all building suites.
Security Officer
Securitas Security Services USA
03.2019 - 10.2020
- I was a Security Officer that checked in 18 wheelers inbound/outbound. I would get their information, make copies, file information, update online load sheets, match paperwork with loads, check trailer, seal trailers, interior/exterior patrol of building and parking lot and scan check points.
Education
High School Diploma -
Mesquite High School
Mesquite, TX05-2017
Some College (No Degree) -
Remington College
Garland, TXSkills
- Paperwork Processing
- Scheduling
- Product Knowledge
- Data Entry
- Report Generation
- Data Collection
- Inbound and Outbound Calling
- Follow-up skills
- Positive and professional
- Live chat support
- Microsoft Outlook
- Problem-solving abilities
- Order Fulfillment
- Microsoft Office expertise
- Call escalation
- Microsoft Excel
- Account updating
- Complaint resolution
Timeline
Customer Service Representative
Carenet Healthcare
08.2024 - Current
Customer Service Representative
Alorica
03.2024 - 07.2024
Customer Service Representative
PFS Web Fulfillment Center
05.2022 - 10.2023
Security Officer
Marksman
10.2020 - 02.2022
Security Officer
Securitas Security Services USA
03.2019 - 10.2020
High School Diploma -
Mesquite High School
Some College (No Degree) -
Remington College
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