Summary
Overview
Work History
Education
Skills
Timeline
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Talia Esposito

East Lansing,MI

Summary

Meticulous personable worker with a background in the hospitality industry. Skilled in manning high-volume marketing and communication, along with delivering excellent customer service. Flexible and excels under pressure.

Overview

3
3
years of professional experience

Work History

Server

The Butler Restaurant
05.2024 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Hostess

Bowdie's Chophouse
09.2022 - 08.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout the dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating areas and checked restrooms regularly to keep them spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Promoted business loyalty by fostering positive customer relationships.

Hostess

Mermaid Bar & Grill
06.2021 - 08.2023

Education

MBA - Finance

Michigan State University
East Lansing, MI
05.2029

High School Diploma -

Zeeland East High School
Zeeland, MI
05.2023

Skills

  • Kitchen Staff Management
  • Reservation Documentation
  • Seating Assignment Preparation
  • Price Memorization
  • Item Promotion
  • Sales and Marketing
  • Guest Satisfaction
  • Performance Improvement
  • Guest Accommodations
  • Availability Record Keeping
  • Organization and Time Management
  • Active Listening and Communication

Timeline

Server

The Butler Restaurant
05.2024 - Current

Hostess

Bowdie's Chophouse
09.2022 - 08.2023

Hostess

Mermaid Bar & Grill
06.2021 - 08.2023

MBA - Finance

Michigan State University

High School Diploma -

Zeeland East High School

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Talia Esposito