Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Talia Etheridge

Baltimore,Maryland

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure a position in a Customer service relations environment. Ready to help a team achieve company goals.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Travel Agent/Owner

Talia Tours And Travel
Gwynn Oak, Maryland
12.2016 - Current
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Maintained consistent record of completing projects in accordance with schedule and budget requirements.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised and processed payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.

Correctional Officer Sergeant

State Of Maryland / Department Of Public Safety
Baltimore, Maryland
03.2002 - 01.2022
  • Maintained the security of prison inmates, supervising daily operations, performing conflict resolution and crisis intervention techniques while enforcing institutional policies
  • Compiled detailed incident reports
  • As a sergeant, supervised up to 15 correctional officers, ensuring policies and regulations were upheld
  • Trained new officers by leading both internal and off-site in-service trainings
  • Responsible for working with the juvenile population at the Youth Detention Center
  • Promoted independent living and problem solving skills and accountability

Head Teller

Social Security Administration, Baltimore Federal Credit Union
Baltimore, Maryland
01.1998 - 01.2001
  • Performed customer financial transactions and promoted bank products and services
  • As head teller, supervised other tellers and carried out complex tasks such as auditing, reporting, daily reconciliation
  • Performed staff scheduling
  • Ensured tellers comply with security policies and procedures
  • Provided outstanding customer service, intervened and solved problems
  • Achieves and exceeds established performance service goals.

Education

Cosmetology

Empire Beauty School - Baltimore
Baltimore, MD
06.2011

General Coursework / - Criminal Justice

The Community College of Baltimore County
Catonsville, MD
2002

Skills

  • Customer Service
  • Client Records
  • Critical Thinking
  • CRM Software
  • Verbal and Written Communication
  • Data Entry
  • Conflict Resolution
  • Commission Tracking
  • Leadership Experience
  • Staff Supervision and Training
  • Reporting and Documenting
  • Security and Surveillance

Certification

CTA - Certified Travel Associate

IATA-International Air Transport association


Additional Information

  • Staff Supervision & Training Security & Surveillance Business Operations

Timeline

Travel Agent/Owner

Talia Tours And Travel
12.2016 - Current

Correctional Officer Sergeant

State Of Maryland / Department Of Public Safety
03.2002 - 01.2022

Head Teller

Social Security Administration, Baltimore Federal Credit Union
01.1998 - 01.2001

Cosmetology

Empire Beauty School - Baltimore

General Coursework / - Criminal Justice

The Community College of Baltimore County

Similar Profiles

CREATE PROFILE
Talia Etheridge