Talia Fujihara
Summary
Experienced Pharmacy Technician knowledgeable in pharmacy and company operations, Eager to bring talent and expertise to the company. Compassionate critical thinker, driven to build successful customer relations for sustained business and growth. Highly valued for fostering teamwork and adapting to dynamic healthcare environments, showcasing strong patient care and communication skills.
Overview
20
20
years of professional experience
Work History
Pharmacy Care Technician (Stars Division)
UnitedHealth Group
03.2023 - Current
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with pharmacies and prescribers representatives to complete claims processing, resolve prescription concerns.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Responded proactively and positively to rapid change.
- Promoted team engagement through consistent communication, recognition, and motivation
Stay at Home Mom
Self
05.2014 - 03.2023
Pharmacy Technician
Kroger
04.2012 - 05.2014
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Entered and processed patients' prescriptions into internal system.
- Managed opening and closing duties for pharmacy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
Pharmacy Technician
CVS Pharmacy/ Longs Drug Store
05.2005 - 12.2012
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Floor Manager
CVS Pharmacy
04.2007 - 05.2009
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Supervised department recoveries to maintain organized and professional displays for customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw supply restocking, area cleaning, and product organization.
Education
Some College (No Degree) - General Studies
College of Southern Nevada
High School Diploma -
Kamehameha High School
06.2004
Skills
- Patient Confidentiality
- Pharmaceutical Sales and Services
- Problem-Solving (Team Support)
- Insurance Claim Processing
- Communicating with Dr Office
- Exceptional Customer Service
- Microsoft office
- Team building
Timeline
Pharmacy Care Technician (Stars Division)
UnitedHealth Group
03.2023 - Current
Stay at Home Mom
Self
05.2014 - 03.2023
Pharmacy Technician
Kroger
04.2012 - 05.2014
Floor Manager
CVS Pharmacy
04.2007 - 05.2009
Pharmacy Technician
CVS Pharmacy/ Longs Drug Store
05.2005 - 12.2012
High School Diploma -
Kamehameha High School
Some College (No Degree) - General Studies
College of Southern Nevada
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