Talia Geery
Rock Hill,SC
Summary
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
18
18
years of professional experience
Work History
Restaurant Manager
Wing Bonz
Rock Hill, SC
03.2006 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Maintained detailed records of sales transactions and daily shift reports.
- Adhered to all health department regulations regarding food storage and preparation.
- Established policies for cash handling procedures to maximize security measures.
- Resolved conflicts among employees in an effective manner.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Assisted with kitchen preparation during peak times as needed.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Managed accounts payable, accounts receivable and payroll.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Northwestern High School
Rock Hill, SCSkills
- Restaurant operations management
- Operations Management
- Menu development
- Schedule Coordination
- Staff Management
- Recruitment
- Stable work history
- Team Management
- Shift Management
- Adaptable
- Organization and prioritization
- Complaint resolution
Timeline
Restaurant Manager
Wing Bonz
03.2006 - Current
Northwestern High School
Similar Profiles
Sydney RiversSydney Rivers
Serving Manager at Smok N BonzServing Manager at Smok N Bonz
Malakai SeijoMalakai Seijo
Amateur Boxer - USA Boxing Member #876452 at Bad To The Bonz Boxing GymAmateur Boxer - USA Boxing Member #876452 at Bad To The Bonz Boxing Gym
Blake CordesBlake Cordes
Cook at Chicken BonzCook at Chicken Bonz