Talia Goodwin
Aliso Viejo,CA
Summary
Very experienced and dedicated. 15+ years of customer service experience. Extremely skilled in making sure customers come in and leave happy and satisfied. Very professional about keeping a smile and bright attitude. Always punctual and determined to do the job right at all times. Passionate about building sustainable customer relationships and loyalty. Strong communications and problem-solving abilities. Hope to make a difference in the customers experience and build your business.
Overview
14
14
years of professional experience
Work History
Office Assistant
Grannis Chiropractic Clinic
Aliso Viejo, CA
08.2023 - 12.2023
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Developed and implemented art therapy activities to help clients express themselves in a positive manner.
Stay At Home Mom
Self Employed Web
Aliso Viejo, CA
07.2019 - Current
- Maintained cleanliness of play areas and nurseries by vacuuming, dusting, washing dishes.
- Transported children to school or other activities using personal vehicle or public transportation safely.
- Engaged in light housekeeping duties such as laundry folding, ironing and tidying up rooms, closets.
- Assisted with bedtime routines including reading stories, singing lullabies, ensuring proper hygiene habits are practiced before sleep time.
- Took initiative to create fun games and activities that would help improve the development of the child's cognitive skills.
Server
Stadium Brewery
Aliso Viejo, CA
03.2016 - 07.2019
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Server/Trainer/Floor Manager
Big Fish Games
Laguna Beach, CA
01.2014 - 02.2016
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Provided one-on-one support to ensure successful completion of training objectives.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
Teller
Wells Fargo
Dana Point, CA
07.2012 - 04.2013
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
Server/Trainer/Floor Manager
The Beach House At Hermosa
Laguna Beach, CA
04.2010 - 05.2012
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High School Diploma -
Page High School
Franklin, TN05.2005
Skills
- Order Management
- Food Inspection
- Guest Engagement
- Table Bussing
- Supply Restocking
- Table Setting
- Safe Food Handling
- Food Running
- Beverage Preparation
- Food Delivery
- Food Station Setup
- Customer Needs Assessment
- Cash Handling
- Front Office Administration
- Telephone Etiquette
Timeline
Office Assistant
Grannis Chiropractic Clinic
08.2023 - 12.2023
Stay At Home Mom
Self Employed Web
07.2019 - Current
Server
Stadium Brewery
03.2016 - 07.2019
Server/Trainer/Floor Manager
Big Fish Games
01.2014 - 02.2016
Teller
Wells Fargo
07.2012 - 04.2013
Server/Trainer/Floor Manager
The Beach House At Hermosa
04.2010 - 05.2012
High School Diploma -
Page High School
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