Talia Hall
Windsor,VA
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
10
10
years of professional experience
Work History
Senior Client Relations Specialist
The Genieve Shelter
Suffolk, VA
05.2021 - Current
- Developed and implemented strategies to improve customer satisfaction by providing exceptional service.
- Analyzed customer feedback to identify areas of improvement in the customer experience.
- Managed client accounts, monitored performance, and provided solutions for any issues that arose.
- Provided training to staff members on how to interact effectively with customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Office Manager
Long and Foster Real Estate
Suffolk, VA
02.2014 - 05.2024
- Conducted periodic reviews of existing policies and procedures to ensure compliance with current regulations.
- Acted as a liaison between internal teams and external stakeholders such as vendors or customers.
- Reviewed incoming correspondence for accuracy prior to forwarding it to relevant departments or individuals.
- Managed and coordinated all office operations and procedures, such as filing systems, document management, budgeting, and payroll.
- Developed and implemented office policies to ensure efficient workflow.
- Organized meetings, conferences, travel arrangements and other related activities.
- Coordinated the maintenance of office equipment; monitored inventory of supplies; placed orders when necessary.
- Established effective communication between departments to ensure smooth functioning of daily operations.
- Oversaw recruitment processes for new hires; conducted interviews and reference checks.
Education
Master of Arts - Humanities
Liberty University
Lynchburg, VA05-2024
Bachelor of Science - Psychology And Counseling
Liberty University
05-2022
Skills
- Relationship Management
- Remote Work Capabilities
- Account Management
- Inbound and Outbound Calling
- Complaint resolution
- Data Collection
- Customer consulting
- Data Entry
- Computer Proficiency
Timeline
Senior Client Relations Specialist
The Genieve Shelter
05.2021 - Current
Senior Office Manager
Long and Foster Real Estate
02.2014 - 05.2024
Master of Arts - Humanities
Liberty University
Bachelor of Science - Psychology And Counseling
Liberty University
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