Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
TALIA HARPER

TALIA HARPER

Atlanta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

CASHIER

Ulta Beauty
01.2022 - 08.2022
  • Processed cash and credit card transactions accurately and efficiently
  • Assisted customers with product inquiries and provided recommendations
  • Maintained a clean and organized work area
  • Assisted in the opening and closing of the store
  • Collaborated with team members to achieve daily sales goals.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Worked with floor team and managers to meet wide range of customer needs.

Server

Logan Roadhouse
01.2017
  • Greeted guests, Process food and beverage orders
  • Ensured guests had a positive experience by providing exceptional customer service
  • Answered questions about menu items, made recommendations, and upsold items
  • Maintained cleanliness and organization of the dining area and bar
  • Processed payments accurately and efficiently
  • Collaborated with team members to ensure guests had a memorable dining experience.

Server

levy Restaurants
01.2023 - 05.2023
  • Greet and seat guests, take and deliver food and beverage orders
  • Provide excellent customer service and respond to guest inquiries
  • Describe menu items and make recommendations
  • Monitor and maintain cleanliness and organization of the dining areas
  • Handle cash and credit card transactions, and process payments accurately
  • Collaborate with team members to ensure guests have a memorable dining experience
  • Train new servers on restaurant procedures and policies.

Server

Bar Mercado
01.2022 - 08.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server

Buffalo Wild Wings
01.2019 - 01.2020
  • Greet and seat guests, take and deliver food and beverage orders
  • Provide excellent customer service and respond to guest inquiries
  • Describe menu items and make recommendations to guests
  • Monitor and maintain cleanliness and organization of dining area
  • Handle cash and credit card transactions, and process payments accurately
  • Collaborate with team members to ensure guests have a memorable dining experience
  • Train new servers on restaurant procedures and policies.

Customer Service

Footlocker
01.2018 - 01.2019
  • Provided excellent customer service to clients, assisting them in selecting products and completing transactions
  • Met and exceeded sales goals on a consistent basis, contributing to the overall success of the store
  • Assisted with inventory management and visual merchandising, ensuring that products were displayed attractively and in compliance with company standards.

CASHIER

Kroger
01.2014 - 01.2016
  • Processed cash and credit card transactions accurately and efficiently
  • Assisted customers with product inquiries and provided recommendations
  • Maintained a clean and organized work area
  • Assisted in the opening and closing of the store
  • Collaborated with team members to achieve daily sales goals.

Server

Katch Kitchen
08.2023 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Increased sales significantly by upselling higher-end products to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Aesthetician -

ATLANTA SCHOOL OF MASSAGE
Atlanta, GA

BACHELOR OF INTERDISCIPLINARY STUDIES - MEDIA ENTREPRENERSHIP

Georgia State University
Atlanta, GA
05.2025

HIGH SCHOOL - undefined

BERKMAR HIGH

Skills

  • Strong customer service skills
  • Excellent communication skills
  • Ability to multitask and work in a fast-paced environment
  • Payment Collection
  • Social Media
  • Account Management
  • Marketing
  • Product Sales
  • Presentation Skills
  • Customer Engagement
  • Company policy adherence
  • Customer Service

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 5 staff members.
  • Collaborated with team of 5 in the development of Bronner Bros Hair Showcase.
  • Achieved media engagement for the Bronner Bros show through effectively helping with check-in media sources .

References

REFERENCES UPON REQUEST

Timeline

Server

Katch Kitchen
08.2023 - Current

Server

levy Restaurants
01.2023 - 05.2023

CASHIER

Ulta Beauty
01.2022 - 08.2022

Server

Bar Mercado
01.2022 - 08.2023

Server

Buffalo Wild Wings
01.2019 - 01.2020

Customer Service

Footlocker
01.2018 - 01.2019

Server

Logan Roadhouse
01.2017

CASHIER

Kroger
01.2014 - 01.2016

Aesthetician -

ATLANTA SCHOOL OF MASSAGE

BACHELOR OF INTERDISCIPLINARY STUDIES - MEDIA ENTREPRENERSHIP

Georgia State University

HIGH SCHOOL - undefined

BERKMAR HIGH

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