Talia Harper Hogan
Import/Export Operations Manager/Sales Representative
Inverness,FL
Summary
Dynamic and results-driven professional with extensive experience in ships agency work, logistics, and client liaison, particularly within renowned shipping lines such as Maersk South Africa and Mediterranean Shipping Company. Proven track record in operations management and sales, successfully managing a transport brokerage since 1998 while delivering exceptional service through a deep understanding of shipping and transport logistics. Thrives under pressure with strong problem-solving abilities and a commitment to achieving company goals. Excellent communication skills combined with a solid foundation in technology ensure effective collaboration and operational efficiency.
Overview
35
35
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Member
SBE Logistics CC T/A Shogan Transport
04.1998 - Current
- Run my own transport broking company.
- Marketing.
- Accounts on pastel.
- VAT returns.
- Staff salaries.
- Day to day operations, liaison with clients and transporters.
- Ensuring that commitments are met on time.
- Establishing profitable rates.
- At first this Company started as a broking company, but then we started buying trucks and trailers and eventually ended up with 4 26-402's and 4 tri-axel trailers. So I had to arrange spares for the trucks.
- Liaise with drivers for E.T.A.'s. Plan their loads to/from Johannesburg. Handle the break-downs in terms of arranging mechanics for the right job.
- Organize oil, petrol accounts, and tyres and to ensure licenses were in order and road worthy certificates all the time.
- Had to ensure that the drivers had proper rest periods and drove the vehicles in orderly fashion.
- Had to arrange for drivers to go on courses to improve their skills. Attended meetings at the Bargaining Council for the Road Freight Industry.
Sales Representative Sea-freight
Polaris Shipping
12.1995 - 08.1998
- I was responsible for all the Zim-Star Customers; ensure that they would make bookings with our Vessels on both Import and Export basis.
- Completed weekly sales reports and attended sales meeting on a weekly basis. Had to update the Customer Base List.
- Entertainment and a little bit of catering (in house lunches).
- Had to also do projections of sales for following years, based on visit attended with Customers.
- Keeping sales targets.
- Visitation of 6 clients per day and follow through with reports.
- Quotations for Freight rates and keeping the Senior Manager abreast of new developments in the market.
- Bringing new customers into our services.
- Keeping abreast of new trends in the market place and what opposition game plan was.
- Once a year, had to relieve the Freight Import and Export desks.
- Internal dealing with operational staff members to ensure that customer's needs for shipping were met.
Controller Intermodal and Equipment Management
Maersk South Africa (Pty) Limited
10.1994 - 12.1995
- Chasing longstanding units, equipment statistics (forecasting)
- Ensuring quick turn-around time performance
- Control of empty stocks, positioning requirements, establishing depot agreements and rates, establishing transporters ex Depots and also rate negotiations for long distance arranging 10 % rebate for Line.
- Setting up cost control manual and staff training.
- Spread-sheets for depot cost control.
- Maintenance and repair standards, third-party recoveries and surveyors.
- Set up system for demurrage collections.
- Supervision of staff members and training on systems and procedures.
- Setting up procedures for sale units.
Carrier Haulage Controller
Mediterranean Shipping Company
02.1991 - 01.1994
- Setting up both Import and Export Carrier Haulage.
- Designed tracking system on computer system (used country-wide) to monitor the Import Carrier Haulage - from the Vessel onto the train to Gauteng to the customer's premises.
- Set up "write off system". Telephonic liaison with Clearing and Forwarding Companies which includes some visitation of customers.
- Set up haulers from depots with 10 % rebate for M.S.C. Capturing and updating Transnet/Portnet tracking.
- Liaison with haulers regarding delivery of goods on time.
- Overseeing of staff members and overseeing Import Department in absence of Import Manager.
- Setting up of supplementary debit system.
Education
Matric -
12.1978
Switchboard, speedwriting, typing
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Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Time management
Flexible and adaptable
MS office
Data entry
Team management
Multitasking Abilities
Microsoft Word
Dependable and responsible
Calm under pressure
Organization and time management
Verbal communication
Supervision and leadership
Excellent communication
Certification
Anchor College, Speedhand (Shorthand) 90 wpm, 29 May 1979
Personal Information
- Citizenship: USA
- Nationality: USA
- Visa Status: USA CITIZEN
Ideal Position
- Import/Export Operations Manager
- Sales Representative
- Secretarial/Office Management
- Logistics
Years Of Experience
35
Relocation Date
2014-08-01
Timeline
Member - SBE Logistics CC T/A Shogan Transport
04.1998 - Current
Sales Representative Sea-freight - Polaris Shipping
12.1995 - 08.1998
Controller Intermodal and Equipment Management - Maersk South Africa (Pty) Limited
10.1994 - 12.1995
Carrier Haulage Controller - Mediterranean Shipping Company
02.1991 - 01.1994
Anchor Secretarial College - , Switchboard, speedwriting, typing
Dale Carnegie Public Speaking - ,
- Matric,