Talia Hawkins
USD $,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
VectorVest
Cornelius, NC
01.2023 - 07.2024
- Delivers exceptional customer service, ensuring high levels of satisfaction through problem-solving and friendliness.
- Demonstrates excellent communication skills in resolving product and consumer complaints, using CRM (salesforce)
- Provided efficient front-facing customer support while adhering to NYSE regulations by verifying and auditing professional licenses.
- Coordinated and scheduled appointments for product training and usage
Customer Service Associate
Ranstad Temp Agency
Charlotte, NC
2022 - 2023
- Responded to customer inquiries via phone, email and chat.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Followed-up with customers after purchase to ensure satisfaction.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Customer Care Specialist
Ranstead
Charlotte, North Carolina
2021 - 2022
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Delivered customer support to high call load each shift.
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
Sales Agent
Ranstad Temp Agency
Charlotte, North Carolina
2020 - 2021
- Attended meetings with current and prospective customers to discuss their business needs.
- Developed new business opportunities by prospecting for leads and cold calling.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
- Followed up on sales leads through outbound calling.
Skills
Scheduling
- Supervision, Oversight & Accountability
- Persuasive and confident
- Leadership/Management
- Customer Service
- Excellent listening, verbal, and written communication
- Microsoft Office Application
- Prioritization & Problem solving
- Critical thinking
- Flexibility & Adaptability
- Decision-making
- Training & Development
- Strong Organization skills
- Detailed oriented
- Excellent Typing skills
- Security operations
- Schedule appointments daily
Certification
EHR (Electric Health Record)
References
References available upon request.
Timeline
Customer Service Representative
VectorVest
01.2023 - 07.2024
Customer Service Associate
Ranstad Temp Agency
2022 - 2023
Customer Care Specialist
Ranstead
2021 - 2022
Sales Agent
Ranstad Temp Agency
2020 - 2021
EHR (Electric Health Record)
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