Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TaLia Henry

Cherry Hill,NJ

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding communication skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Counselor

Kidz Space
Burlington, NJ
09.2022 - 06.2024
  • Established collaborative relationships with parents and guardians in order to provide effective care for their children.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted in preparing activities and materials for preschoolers.
  • Organized play areas, toys, and supplies to ensure a safe environment.
  • Helped preschoolers develop social skills by playing games together.
  • Supervised outdoor playtime activities such as sports and playgrounds.
  • Created visuals aids like charts, posters, and bulletin boards for classrooms.
  • Monitored snack time periods while enforcing healthy eating habits among students.
  • Communicated regularly with parents regarding their child's progress.
  • Kept students safe and focused during off-site field trips.
  • Took class attendance and recorded absences.
  • Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.

Assistant Teacher

Kidz Space
Burlington, NJ
09.2022 - 06.2024
  • Assisted classroom teacher in developing and implementing lesson plans.
  • Provided individualized instruction to students who needed additional assistance.
  • Supervised small group activities.
  • Helped maintain a safe and orderly learning environment.
  • Encouraged positive behavior with rewards and incentives.
  • Assessed student progress through observation, testing, and feedback from teachers.
  • Attended faculty meetings as requested by the lead teacher.
  • Maintained accurate records of student attendance and grades.
  • Provided one-on-one help to struggling students during study hall sessions.
  • Organized instructional materials, bulletin boards, displays, and demonstrations.
  • Evaluated student work using established criteria.
  • Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environment
  • Created calm and disciplined classroom environment to improve student focus.
  • Arranged age-appropriate activities to help children develop interests and talents.
  • Supported and documented student growth and progress to achieve academic, social and emotional goals.

Summer Camp Counselor

Kidz Space
Burlington, NJ
06.2023 - 08.2023
  • Provided guidance and support to campers in a safe, encouraging environment.
  • Assisted with the planning and execution of daily activities for campers.
  • Supervised groups of children during recreational activities.
  • Ensured that all rules were followed at the camp grounds.
  • Maintained accurate records of attendance, behavior, and medical information for each camper.
  • Assisted with meal preparation and served meals in an organized manner.
  • Collaborated with other counselors to create fun learning experiences for campers.
  • Monitored swimming areas to ensure that safety protocols were being followed by all swimmers.
  • Provided first aid when needed in accordance with established procedures.
  • Engaged in conversations with individual children about their interests, concerns, goals.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.
  • Kept children hydrated and applied sunscreen before activities to prevent sun and heat-related issues.
  • Documented attendance and checked on late campers.
  • Administered first aid and notified emergency medical personnel.

Patient Transport

Virtua Hospital
Marlton, NJ
05.2021 - 07.2022
  • Check patient wristband
  • Transfer patients to beds
  • Arriving to patient bedside
  • Taking patients to designated area
  • Moving medical equipment
  • Moving beds
  • Assist patients with entering and exiting beds
  • Follow all infections control policies
  • Verified each patient against transportation instructions before delivering to medical facilities
  • Transport patients throughout hospital, including but not limited to patient rooms,specialized service areas and treatment areas.
  • Assuring punctuality and attentiveness to procedure schedules, and consistently exceeding the minimum job-per hour quota on a weekly basis with at least a 75% productivity rating.
  • Ability to put patients at ease and treat them in a professional manner, comfort patients and their families by offering support and encouragement.
  • Consistent contact with nursing staff, administration, transportation aides and other hospital personnel on patient statuses.
  • Maintain secure and healthy work environment by following standards and procedures, complying with federal and state regulations.
  • Participation in educational opportunities, including instruction all training sessions and online resources.
  • Loaded patients and property secured patients and to prevention injury during transportation.
  • Assigned and recorded job numbers for 20-30 patients per shift.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Comforted patients and families by offering support and encouragement.
  • Cleaned, sanitized and moved hospital equipment.
  • Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
  • Responded to emergency situations to help with lifting and transporting patients.

Sales Associate

Bath and Body Works
Voorhees, NJ
07.2020 - 01.2022
  • Greeting customers
  • Responding to questions
  • Improving engagement with merchandise
  • Providing outstanding customer service, Operating cash registers
  • Achieving established goals
  • Assisting customers to merchandise within the store
  • Increasing in store sales
  • Promptly handled an average of 80 customer inquiries and complaints
    per day with a 96% customer satisfaction rate
  • Maintained a knowledge base of the evolving product offerings, and improved customer retention by 15% by proactively recommending new products to existing customers
  • Documented customer interactions to reduce on-boarding time by 10% when new customer service representatives interact with customers
  • Maintained up-to-date customer records in CMR while
    interacting with customers across email, phone, and social media
  • Increased average customer order size for new customers by 14% by
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.

Barista

Bean Street Cafe
Marlton, NJ
07.2019 - 03.2020
  • Welcoming customers
  • Preparing foods
  • Packaging food and beverages for sale
  • Selling coffee and tea blends
  • Cleaning and restocking work and dining areas
  • Emptying trash
  • Sanitizing equipment and utensils
  • Updating signage and displays to attract customers
  • Taking inventory and replenishing items in display cases and at tables, or behind the counter
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Created original artwork for specials board display daily.

Sales Associate

Van Heusen
Blackwood, NJ
02.2019 - 07.2019
  • Greeting customers
  • Responding to questions
  • Improving engagement with merchandise and providing outstanding customer service
  • Operating cash registers
  • Achieving established goals,
  • Assisting customers to merchandise within the store, Increasing in store sales
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Sales Associate

Tilly’s World of Jeans and Tops
Deptford, NJ
11.2018 - 12.2018
  • Greeting customers
  • Responding to questions
  • Improving engagement with merchandise and providing outstanding customer service
  • Operating cash registers
  • Achieving established goals
  • Assisting customers to merchandise within the store
  • Increasing in store sales
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Phlebotomy

Rowan College At Burlington County
Mount Laurel, NJ
06-2024

High School Diploma -

Timber Creek Regional High School
Sicklerville
06.2020

Associate of Science -

Camden County College
Blackwood, NJ

Skills

  • Equipment Disinfection and Sterilization
  • Critical Thinking
  • Active Listening
  • Patient Transport
  • Service-Oriented
  • Decision Making
  • Emergency Response
  • Verbal and Written Communication
  • Social Perceptiveness
  • Reusable Knowledge Assets
  • Customer Communication
  • Adaptability and Flexibility
  • Work Organizing and Prioritizing
  • Small Group Instruction
  • Skills Development
  • Classroom restocking
  • Professional Development
  • Oral communication
  • Parent-Teacher Communication
  • Positive Reinforcement
  • Analytical Skills
  • Schedule Management
  • Classroom Management
  • Child Development
  • Creative Instruction Style
  • Written Communication
  • Multitasking
  • Problem-solving abilities

Certification

  • CPR Certified

Timeline

Summer Camp Counselor

Kidz Space
06.2023 - 08.2023

Counselor

Kidz Space
09.2022 - 06.2024

Assistant Teacher

Kidz Space
09.2022 - 06.2024

Patient Transport

Virtua Hospital
05.2021 - 07.2022

Sales Associate

Bath and Body Works
07.2020 - 01.2022

Barista

Bean Street Cafe
07.2019 - 03.2020

Sales Associate

Van Heusen
02.2019 - 07.2019

Sales Associate

Tilly’s World of Jeans and Tops
11.2018 - 12.2018

Phlebotomy

Rowan College At Burlington County

High School Diploma -

Timber Creek Regional High School

Associate of Science -

Camden County College

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TaLia Henry