TA' LIA JOHNSON
Covington,GA
Overview
12
12
years of professional experience
Work History
Employment & Family Specialist
Cuyahoga County Division Of Job & Family Services
Cleveland, OH
04.2017 - 07.2023
- Implement program policy guidelines; compute budgets; review client eligibility & verify documentation
- Report & Escalate cases of suspected fraud & potential risks of over-payment for 6 government programs
- Develop & analyze recommendations from the state & county for procedure & document changes
- Primary contact to 2500+ clients to determine eligibility for Childcare, Food Assistance, Medicaid & Job Training.
Office Assistant
Jackson & Combes
Atlanta, GA
02.2011 - 05.2014
- Implemented protocols to show growth & decline of services/clients
- Facilitated & Conducted meetings with clients & staff management via Zoom and Microsoft Teams
- Consulted with clients to address concerns over quality assurance & product satisfaction
- Prepare & Analyze 3 weekly reports, created spreadsheets & graphs to calculate client data & company expense
Sales Associate Team Leader
SEARS
Lithonia, GA
01.2012 - 01.2013
- Led one-on-one & small group training presentations for Sales Associates
- Consult consumers on products & recommend new & efficient models
- Supervised inventory of company merchandise to ensure 100% of product quality, POS transactions, & invoices to customers.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
Education
Associate of Arts - Sociology
Cuyahoga Community College
Cleveland, OH12.2019
Associate of Science - Paralegal Studies
Everest University
Tampa, FL04.2013
Skills
- Client Care
- Impulse Control
- Improvement Plans
- Database Management
- Report Writing and Development
- Financial Records Analysis
- Case Planning and Management
- Advanced MS Office Suite Knowledge
Timeline
Employment & Family Specialist
Cuyahoga County Division Of Job & Family Services
04.2017 - 07.2023
Sales Associate Team Leader
SEARS
01.2012 - 01.2013
Office Assistant
Jackson & Combes
02.2011 - 05.2014
Associate of Arts - Sociology
Cuyahoga Community College
Associate of Science - Paralegal Studies
Everest University