TA' LIA JOHNSON
Covington,GA
Overview
12
12
years of professional experience
Work History
Employment & Family Specialist
Cuyahoga County Division Of Job & Family Services
2017.04 - 2023.07
- Implement program policy guidelines; compute budgets; review client eligibility & verify documentation
- Report & Escalate cases of suspected fraud & potential risks of over-payment for 6 government programs
- Develop & analyze recommendations from the state & county for procedure & document changes
- Primary contact to 2500+ clients to determine eligibility for Childcare, Food Assistance, Medicaid & Job Training.
Office Assistant
Jackson & Combes
2011.02 - 2014.05
- Implemented protocols to show growth & decline of services/clients
- Facilitated & Conducted meetings with clients & staff management via Zoom and Microsoft Teams
- Consulted with clients to address concerns over quality assurance & product satisfaction
- Prepare & Analyze 3 weekly reports, created spreadsheets & graphs to calculate client data & company expense
Sales Associate Team Leader
SEARS
2012.01 - 2013.01
- Led one-on-one & small group training presentations for Sales Associates
- Consult consumers on products & recommend new & efficient models
- Supervised inventory of company merchandise to ensure 100% of product quality, POS transactions, & invoices to customers.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
Education
Associate of Arts - Sociology
Cuyahoga Community College
Cleveland, OH12.2019
Associate of Science - Paralegal Studies
Everest University
Tampa, FL04.2013
Skills
- Client Care
- Impulse Control
- Improvement Plans
- Database Management
- Report Writing and Development
- Financial Records Analysis
- Case Planning and Management
- Advanced MS Office Suite Knowledge
Timeline
Employment & Family Specialist
Cuyahoga County Division Of Job & Family Services
2017.04 - 2023.07
Sales Associate Team Leader
SEARS
2012.01 - 2013.01
Office Assistant
Jackson & Combes
2011.02 - 2014.05
Associate of Arts - Sociology
Cuyahoga Community College
Associate of Science - Paralegal Studies
Everest University
Similar Profiles
Daniel BastaDaniel Basta
Business Services Manager at Cuyahoga County Division of Children and Family ServicesBusiness Services Manager at Cuyahoga County Division of Children and Family Services
Nathanael HooksNathanael Hooks
EFS Specialist at Cuyahoga Job And Family ServicesEFS Specialist at Cuyahoga Job And Family Services
Melanie GreenMelanie Green
Social Worker III at Cuyahoga County Children & Family ServicesSocial Worker III at Cuyahoga County Children & Family Services