Talia Kwong

• Instruct workshops to individuals on nutrition, fall prevention, and exercise in seven counties: Sacramento, Placer, Nevada, El Dorado, Yuba, Sutter, and Sierra
• Administer pre-and-post surveys to participants
• Certified and experienced instructor in Foods Smarts, Matter of Balance, Cooking Matters, Walk with Ease, Bingocize, and Eat Smart, Live Strong
• Coordinate and organized the installment of community edible gardens
• Responsible for procurement of edible garden supplies
• Sit on group and community committee meetings such as California Department of Aging, Food Policy meetings in various counties, etc.
• Served as a trusted resource for community members seeking information and support related to health and wellness issues.
• Streamlined internal processes for greater efficiency in program planning and implementation while maintaining compliance with regulatory requirements.
• Promoted healthier lifestyles by facilitating workshops on topics such as nutrition, exercise, and stress management.

• Developmental editing, substantive editing, and copyediting manuscripts, technical documents, business documents, and marketing materials for authors and businesses; edits for grammar, syntax, spelling, organization, accuracy, and clarity—according to style guide
• Proofreading for consistency of data, citations, spacing, indexing, grammar, and font
• Marks proofs for errors and inconsistencies using proofreaders' marks
• Proofreads revised proofs and approves material for printing/publishing phase
• Ghostwriting for manuscripts, technical documents, business documents, marketing materials, and website copy
• Technical writing, ghostwriting, business writing, and copywriting for businesses and authorial projects
• Facilitate group workshops and trainings on writing development, styles, strategies, and techniques
• Compose detailed editorial reports, technical documents and reports, and business proposals
• Develop curriculum and teach courses on writing and editing
• Collaborate, research, brainstorm, perform data analytics, and complete projects in a timely fashion

• Helmed 4 Programs: Yuba/Sutter Meals on Wheels [MOW], Dine-Around-Town, CalFresh Healthy Living & DEEP [Diabetes Empowerment Education Program]
• Case management for 150+ active cases and composed detailed case notes
• Determine eligibility, and monitored cases to ensure clients maintained eligibility
• Developed DAT curriculum and taught classes with 60+ adults
• Independently collected, analyzed, and evaluated statistical data and made recommendations
• Conducted client intakes and interviews; engaged clients with empathy & tact
• Investigated complaints, mediated grievances, and resolved conflicts within various programs and between clients or subcontractors
• Investigated suspected fraud through interviews and in-home assessments
• Conducted weekly, monthly, and annual audits to ensure program compliance for state and federal programs
• Conceptualized and implemented nutrition and allergen labels for entire Y/S MOW meals
• Handled a high volume of calls each day and maintained a detailed call log
• Composed/designed, edited, proofread, typeset, and printed materials for each program
• Edited and proofread subcontractors' documentation and reports for Y/S MOW and CalFresh ensuring adherence to state and federal regulations
• Reduced ‘missed meals' in Y/S MOW program by implementing a system to inform AAA4 and subcontractors of clients who needed to skip meals or no longer needed the program
• Reduced inconsistencies and errors in billing by auditing vendor meal log and ensuring Y/S MOW active client list was up to date

• Oversaw quality control and analyzed statistical data to ensure documentation accuracy, regulation compliance, adherence to processes & procedures, and systems efficiency
• Analyzed contracts, policies, and regulations and made recommendations to company President to mitigate or bypass potential problems
• Investigated & mediated disputes between sub-contractors and mortgage clients
• Composed and edited appeal letters to banks and mortgage companies
• Edited and proofread subcontractor documentation and provided editorial feedback
• Proofread subcontractor documents verifying consistency, accuracy, spacing, citations, attachments, tables and data, and grammar
• Remote, part-time position from 01-2015–07-2015

• Administered various aspects of the front office including dispensing information to visitors and employees, management of ID badges, monitored employee tardiness to ensure smooth plant operation
• Responsible for creating Daily Crewing Report, using Kronos & MS Excel for Plant Director
• Tracked employee attendance and recorded missed time into Kronos time-management system
• Resolved problems with employee timecards and monitored employee absences
• Ensured employees are accurately coded in Kronos for billing

Core Programs Manager 2010–June 2011, Case Manager 2007-2009, Fund Development Assistant 2006–2007

• Managed 4 programs [Adaptive Technology, Orientation and Mobility, Daily Living Skills, and Braille]
• 9 instructors, volunteers, and interns
• Case Manager with an active caseload of 200+ clients & provided quality customer/client service
• Investigated suspected fraud through interviews, requested medical documentation or doctor verification, composed reports, and submitted findings to Department of Rehabilitation or Department of Veterans Affairs
• Determine pre-eligibility of inquirers and made referrals to Department of Rehabilitation [DOR]
• Monitor cases, assess goals, and eligibility; make recommendations to DOR counselors
• Review and edit instructors' monthly client progress reports ensuring documentation is in compliance with program requirements
• Conducted all intakes, in-person; created detailed case notes; submitted referrals to various state and nonprofit agencies for equipment and services on behalf of client
• Managed scheduling for all clients and instructors
• Developed and managed a complex driving schedule/tracking system (in MS Excel) comprising 4 drivers and over 50 students each day
• Created the Resource Program for clients and the community
• Developed client curricula, program operating procedures, and systems for each program
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Solicited regular feedback from students and stakeholders, using insights gained to drive continuous improvement in facilitation practices.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.