TALIA LAMB
Lancaster,CA
Summary
Hardworking individual with 9 years experience and knowledge in automotive repair. Aiming to provide excellent customer service while being reliable and detail oriented.
Overview
14
14
years of professional experience
Work History
Service Advisor
Honda Lancaster
02.2022 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
Service Advisor
Dodge Chrysler Jeep Ram Fiat
08.2018 - 02.2023
- Provided customers correct estimates of maintenance and repair costs.
- Resolved customer's concerns politely and being empathetic.
- Followed repair order processes and instructions to complete orders on time.
- Prepared repair orders and obtained necessary signatures to maintain company records.
- Greeted customers and assisted with any questions.
BDC Honda Lancaster
12.2014 - 08.2018
- Scheduled appointments while working along service advisors in assisting with any of their needs.
Retail Associate
Aeropostale
06.2009 - 03.2014
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
High School Diploma -
Paraclete High School
Skills
- Sales Expertise Handling Customer Complaints Service Order Flow Diagnostics and Repair
- Customer Consulting
- Issue and Complaint Resolution
- Service Order Flow
- Sales and Upselling
Timeline
Service Advisor
Honda Lancaster
02.2022 - Current
Service Advisor
Dodge Chrysler Jeep Ram Fiat
08.2018 - 02.2023
BDC Honda Lancaster
12.2014 - 08.2018
Retail Associate
Aeropostale
06.2009 - 03.2014
High School Diploma -
Paraclete High School
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