Talia Lockhart

Provide member on-boarding, servicing and/or facilitation of product sales through various channels. Deepens and retains over 50+ member relationships daily, assessing needs assessment and solution offerings from USAA products and services. Proficient in Consumer Lending Processing and Servicing duties to include Lien Perfection. Work under limited supervision and uses established procedures and significant job experience to carry our moderately complex to complex work assignments.

• Identify and manage existing and emerging risks that stem from business activities and job role.
• Follow written risk and compliance policies and procedures for business activities.
• Serves members by reviewing and evaluating loan product files for qualification and fulfillment of loan closing process.
• Contributed to a positive work environment by maintaining a professional demeanor at all times.
• Boosted customer satisfaction by efficiently addressing and resolving account issues.
• Provides guidance on complex issues or discrepancies/exceptions identified.

Served as senior enlisted expert for Materiel Management policies, operations, and coordinated readiness missions, with oversight responsibility of 5 mid-size Special Operational units. Enforces equipment custodial procedures, standardizing processes and implementing organization driven training programs.

• Liaison with government purchase card holders and contract buy specialists to ensure correctness of requisitions and their timely delivery.
• Coordinate movement of large material shipments throughout U.S. and abroad using Defense Transportation System and commercial carriers.
• Manages quality assurance program, including on-site evaluations for 12 equipment accounts totaling $13B.

Direct manager of daily operations for 500-person military unit. Specialized in Inventory/Inspection activities and Decentralized Materiel Support, implemented sound policies and procedures to achieve parent-company organizational goals. Skilled at preparing statistical reports for contractual agreements.

• Maintained quality control for 6 warehouses, attained 100% pass rates for monthly and annual inspections. Led Implementation plan to relocate 686 line items resulted in 50% reduction in customer wait time.
• Program manager for facility upgrade; planned, researched, and coordinated with contracting and civil engineer requirements valued at $4B. Communicated specifications to contractors, obtained price quotes, closed deal with building operational in one year.
• Direct report for 25-person team to design, assemble and organize 45K cubic foot storage area to secure aircraft parts valued over $43M.

Oversaw $487 million of Care Of Supplies In Storage for all warehouse operations.

• Managed inventory team to achieve optimal productivity and inventory control.
• Determined adequacy of storage environment, preservation, packing, and marking to include item condition and posting of condition to record.
• Prevented of all forms of deterioration that adversely affected end use of required items.
• Restored assets to serviceable condition for issue when applicable.
• Assuring that all applicable elements are in- formed of any unsatisfactory conditions found to exist in stock.

Managed team of 10+ personnel to promote synergies for improvement of daily functions in purchasing, distribution, warehouse inventory control, .

• Drove USAF's annual nuclear weapon related materiel world-wide inventories...analyzed 214 audit documents inspected $96M assets with no discrepancies.
• Managed organization's material discrepancy report program to ensure all incoming/outgoing supply discrepancies are tracked, prioritize and resolved. Decreased backlog from 135 line items to zero; returned $1.5M to Air Force funds.
• Executed unit resource advisory duties, managed purchase card requests. Piloted $5M budget and liaised with 5 vendors to expand Afghanistan's busiest logistics hub to improve travel for 30K passengers.

Directed team of 4 to service 74K Enlisted Professional Military Education (EPME) students with solutions to better manage their Distance Learning (DL) experience. Liaised with 587 DoD educational services and AF unit training managers to resolve student access, enrollment, and testing issues.

• Created DL Student Advisor pamphlet by liaising with remote education centers resolving 11K student access/enrollment/testing errors.
• Authored 2 white papers; established unit standard expectations and DL Operating Instruction. Communicated guidance and leader intent for 68K students and 61 staff members.
• Project manager for unit's massive manpower study. Defined 207 job taskings, 827 hrs per month. Justified resource need to fill 3 new positions.

Supervised and mentored 77+ Non-Commissioned Officers from across Air Force/allied nation partners on enlisted military education. Delivered 223+ hrs curriculum to 1.2k Technical Sargents to further develop professional warfighting Non-Commissioned Officers to lead units. Managed classroom and student activities and was responsible for over $9k in education and training equipment. Ensured academic progress through guided discussions; remediated and reevaluated academically challenged students.

• Evaluated and supervised student activities and performance levels to provide reports on academic progress.
• Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
• Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
• Taught diverse student population by employing various learning styles and abilities; engaging in-class discussions to facilitate learning and encourage participation.

• Expanded cross-functional organizational capacity by collaborating across six departments on priorities, functions and common goals.
• Completed 1,275 physical inventory counts each month to include 300 daily cycle counts to maintain accuracy of records.
• Audited and corrected discrepancies in inventory numbers.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Used equipment like forklifts and pallet jacks to move inventory.

Managed $1.8M supply and equipment items, to include classified and sensitive items and War Consumables Distribution Objective (WCDO) items and Nuclear War Reserved Materials.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Simplified shipping and receiving processes for improved workflow.

Managed Commander's Executive Support Staff for squadron consisting of 478 military and 32 civilian personnel. Oversaw personal actions and programs for six flights. Coordinated routing of unit Enlisted Performance Reports and Officer Performance Reports through Sharepoint. Directed squadron's duty status, feedback, sponsorship, leave requests, newcomer's orientation, & Personal Information File programs. Responsible for Squadron's fitness & urinalysis programs and organized Commander's Calls and promotion ceremonies.

• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Assisted staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Recorded new hires, transfers, changes in job classifications and merit increases to main human resources files.
• Managed four calendars to strategically coordinate meetings, appointments and events.

Provided oversight of squadron compliance, annual inspection, self inspection program, training resources, accountability and analysis.

• Managed unit self inspections and internal surveillance programs by evaluating operational effectiveness and reporting compliance/noncompliance
• Prepared surveillance checklists and conducted compliance assessments on squadron's $150M supply account which equated to 21 thousand line items
• Responsible for assisting Unit Commander in implementing guidance for 36 local supplements and 29 operating instructions
• Validated squadron and flights' ability to maintain account and support given to world's largest C-130 base