Talia Logan

• Implemented strategic initiatives for addressing client pain points and improving service delivery.
• Improved client retention with personalized follow-up initiatives.
• Coordinated team efforts to streamline processes and eliminate operational bottlenecks.
• Conducted needs assessments to tailor solutions for specific client challenges.
• Leveraged analytics to assess client trends and adjust service strategies accordingly.
• Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
• Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
• Streamlined communication between clients and internal teams for smoother project execution.
• Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
• Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
• Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout the resolution process.
• Reviewed products and user documentation to assess compliance with client success processes.

• Oversaw a team of 40+ team members on a daily basis.
• Utilized well-developed communication, active listening and persuasion talents when interacting with people.
• Assisted guests with price checks, lifting heavy items and addressing other inquiries.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Answered questions and informed guests of current sales and promotions.
• Provided customer service, issue resolution and assisted front end team members to increase guest satisfaction levels.
• Engaged guests with proactive strategies to understand needs and develop successful solutions.
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each guest.
• Consulted with guests on modern styles and trends.
• Worked under strict deadlines and responded to service requests and emergency call-outs.

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• Managed inventory tracking and physical inventory counts to minimize loss through cycle counts and audits.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service, investigating issues, answering questions, and building rapport.
• Strengthened work flow productivity by hiring, managing, and developing top talent.
• Prioritized sanitation, safety, stockroom condition and health standards in work areas to meet OSHA requirements.
• Enhanced customer satisfaction and exceeded store goals through relationship building and daily problem-solving.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.