Summary
Work History
Education
Skills
Languages
Timeline
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Talia Lugo

Colorado Springs,US

Summary

Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease burden. Self-motivated compassionate who progressively advances to higher level of responsibility in every employment opportunity. Thrive equally in patient facing and in leadership roles. Outgoing, empathetic patient centered.

Work History

Patient Care Technician

HCA Osceola Regional Hospital
2023 - 2024
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.

ER Registration Representative

HCA Osceola Regional Hospital
2022 - 2023
  • Enhanced patient satisfaction by efficiently registering and admitting emergency room patients.
  • Utilized electronic health record system proficiently, streamlining data entry tasks for increased efficiency.
  • Proactively resolved insurance issues or discrepancies, avoiding potential delays in treatment or financial strain on patients.
  • Assisted with training new ER Registration Representatives, increasing team efficiency and productivity.

Captain & Trainer

Target/ Disney Area
2021 - 2022
  • Food and beverage Captain & Trainer for all departmental hires
  • Cross trained in all areas of store which include but are not limited to front end, guest service, general merchandise and receiving while demonstrate a culture of ethical conduct, safety, and compliance
  • Delivered an exceptional guest experience, providing a fresh and full shopping experience
  • Executed food and beverage processes including food deliveries, replenishment, pulls, stocking, zoning, in stocks routines, data accuracy, culling, rotation, QMOS and backstock
  • Oversaw Food & Beverage business fundamentals, department sales trends, inventory, guest shopping patterns and pricing and promotions
  • Placed inventory order accordingly
  • Oversees freshness and quality, food safety standards, and merchandising.

Customer Service Representative

Studio 1
2019 - 2021
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  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Monitored inventory levels and replenished stock as needed
  • Forecasted supply and demand requirements to ensure stock availability.

Education

High School Diploma -

Osceola High School

Associate of Science - Nursing

Pueblo Community College
Pueblo, CO
05.2026

No Degree - Nursing

Valencia Community College
01.2024

Skills

  • Conflict resolution
  • Medical Equipment Operation
  • Hospice and palliative care
  • CPR Certification
  • Teamwork and Collaboration
  • Recording vital signs
  • Excellent Communication
  • Patient Care Technician
  • EKG Interpretation
  • Blood Glucose Testing
  • Sterilization techniques
  • Data Collection
  • Mobility Assistance
  • Infection control standards

Languages

Spanish
Professional Working

Timeline

Patient Care Technician

HCA Osceola Regional Hospital
2023 - 2024

ER Registration Representative

HCA Osceola Regional Hospital
2022 - 2023

Captain & Trainer

Target/ Disney Area
2021 - 2022

Customer Service Representative

Studio 1
2019 - 2021

High School Diploma -

Osceola High School

Associate of Science - Nursing

Pueblo Community College

No Degree - Nursing

Valencia Community College

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Talia Lugo