Talia Masso
Raleigh,NC
Summary
At the moment I am a Special Education IA with a focus on individual student needs across academia and emotional development. I consider myself empathetic and accommodating in design and implementation of hands-on lessons, catering to diverse learning abilities. I am also proficient in employing constant communication, patience and positive reinforcement in team efforts to deliver exceptional educational tools, fostering academic achievement. Despite any stress or conflict, I remain dutifully positive and patient.
Overview
14
14
years of professional experience
Work History
SPED IA
Wakefield Elementary School \
Raleigh, NC
08.2023 - Current
- Increased student engagement by incorporating hands-on activities and real-world examples in lesson plans.
- Conducted regular assessments of student progress, adjusting instructional methods as needed to optimize learning outcomes.
- Designed instructional materials tailored to meet the unique learning styles of each student, resulting in increased understanding of course content.
- Implemented behavior management strategies to maintain a positive learning environment, resulting in decreased classroom disruptions.
- Fostered an inclusive classroom environment where all students felt valued and respected regardless of their abilities or differences.
- Provided specialized instruction in math, reading, and writing for students with diverse learning needs, leading to improved academic performance.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Planned daily activities to keep students engaged and on track with learning goals.
Restaurant Waitress
Two Guys Grille
Morrisville, NC
06.2020 - Current
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with fresh tablecloths and tableware to prepare for next guests and create appealing look.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Calculated charges, issued table checks, and collected payments from customers.
- Transported dirty tableware from dining room to dishwashing area for proper cleaning.
Bakery Worker
Michael's Pastry Shop
Brooklyn, NY
10.2016 - 03.2020
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Listened to guests to understand needs and help each person select optimal products and services.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Operated POS system to process bakery sales transactions.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Gatekeeper
Silver Gull Beach Club
Breezy Point, NY
05.2013 - 08.2016
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
- Coordinated and communicated with clients to gather pertinent information.
- Directed clients and guests to correct departments, rooms, and staff members.
- Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
Daycare Worker
Betty Ann Howe
Brooklyn, NY
06.2010 - 08.2013
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Enforced rules to teach good manners and maintain safe environment.
- Secured indoor and outdoor premises to protect children.
- Read aloud and played alphabet games to encourage early literacy.
- Developed and enforced positive strategies to encourage good behavior.
- Introduced learning activities and imaginative play to teach children to explore.
- Sanitized toys and tables to maintain clean, safe environment.
- Cared for children of various ages and assisted with feeding, dressing and directing activities.
- Supervised and cared for children ages 2 to 6.
Education
Bachelor of Arts - English
Brooklyn College Academy
Brooklyn, NY06.2020
Skills
- Problem Resolution
- High-energy attitude
- Problem-solving abilities
- Technologically savvy
- Money Management
- Training and mentoring
- Skilled multi-tasker
- Meticulous attention to detail
- Deadline-oriented
- Persuasive
- Classroom Management
- Motivating students
- Relationship Building
- Lesson Planning
- Skills Development
- Classroom Organization
- Positive Reinforcement
- Inclusion Strategies
Timeline
SPED IA
Wakefield Elementary School \
08.2023 - Current
Restaurant Waitress
Two Guys Grille
06.2020 - Current
Bakery Worker
Michael's Pastry Shop
10.2016 - 03.2020
Gatekeeper
Silver Gull Beach Club
05.2013 - 08.2016
Daycare Worker
Betty Ann Howe
06.2010 - 08.2013
Bachelor of Arts - English
Brooklyn College Academy