Summary
Overview
Work History
Education
Skills
Timeline
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Talia Masso

Raleigh,NC

Summary

At the moment I am a Special Education IA with a focus on individual student needs across academia and emotional development. I consider myself empathetic and accommodating in design and implementation of hands-on lessons, catering to diverse learning abilities. I am also proficient in employing constant communication, patience and positive reinforcement in team efforts to deliver exceptional educational tools, fostering academic achievement. Despite any stress or conflict, I remain dutifully positive and patient.

Overview

14
14
years of professional experience

Work History

SPED IA

Wakefield Elementary School \
08.2023 - Current
  • Increased student engagement by incorporating hands-on activities and real-world examples in lesson plans.
  • Conducted regular assessments of student progress, adjusting instructional methods as needed to optimize learning outcomes.
  • Designed instructional materials tailored to meet the unique learning styles of each student, resulting in increased understanding of course content.
  • Implemented behavior management strategies to maintain a positive learning environment, resulting in decreased classroom disruptions.
  • Fostered an inclusive classroom environment where all students felt valued and respected regardless of their abilities or differences.
  • Provided specialized instruction in math, reading, and writing for students with diverse learning needs, leading to improved academic performance.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Planned daily activities to keep students engaged and on track with learning goals.

Restaurant Waitress

Two Guys Grille
06.2020 - Current
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Arranged place settings with fresh tablecloths and tableware to prepare for next guests and create appealing look.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Stocked server areas with supplies before, during and after shifts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Transported dirty tableware from dining room to dishwashing area for proper cleaning.

Bakery Worker

Michael's Pastry Shop
10.2016 - 03.2020
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Operated POS system to process bakery sales transactions.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Gatekeeper

Silver Gull Beach Club
05.2013 - 08.2016
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Processed payments and updated accounts to reflect balance changes.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Coordinated and communicated with clients to gather pertinent information.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.

Daycare Worker

Betty Ann Howe
06.2010 - 08.2013
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Enforced rules to teach good manners and maintain safe environment.
  • Secured indoor and outdoor premises to protect children.
  • Read aloud and played alphabet games to encourage early literacy.
  • Developed and enforced positive strategies to encourage good behavior.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Cared for children of various ages and assisted with feeding, dressing and directing activities.
  • Supervised and cared for children ages 2 to 6.

Education

Bachelor of Arts - English

Brooklyn College Academy
Brooklyn, NY
06.2020

Skills

  • Problem Resolution
  • High-energy attitude
  • Problem-solving abilities
  • Technologically savvy
  • Money Management
  • Training and mentoring
  • Skilled multi-tasker
  • Meticulous attention to detail
  • Deadline-oriented
  • Persuasive
  • Classroom Management
  • Motivating students
  • Relationship Building
  • Lesson Planning
  • Skills Development
  • Classroom Organization
  • Positive Reinforcement
  • Inclusion Strategies

Timeline

SPED IA

Wakefield Elementary School \
08.2023 - Current

Restaurant Waitress

Two Guys Grille
06.2020 - Current

Bakery Worker

Michael's Pastry Shop
10.2016 - 03.2020

Gatekeeper

Silver Gull Beach Club
05.2013 - 08.2016

Daycare Worker

Betty Ann Howe
06.2010 - 08.2013

Bachelor of Arts - English

Brooklyn College Academy

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Talia Masso