Talia Miller
Miami,FL
Summary
To obtain a position and grow within your company.
Professional and motivated Receptionist versed in administrative support and customer service. Over 3 years’ experience managing company reputation with customers. Highly efficient and accurate, with strong planning, problem solving and communication skills. Committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management, and scheduling. Talented remote Customer Service Agent with background communicating with customers. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive working remotely.
Overview
8
8
years of professional experience
Work History
Stay-at-home Mom
Self-employed
Miami, FL
07.2020 - Current
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
Remote Customer Service
VCA Hollywood Animal Hospital
Hollywood, FL
04.2020 - 10.2020
- Ability to handle urgent calls
- Communicate critical information to doctors
- Assess the urgency of situations
- Following up with clients
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Processed payments and updated accounts to reflect balance changes.
Receptionist
VCA Hollywood Animal Hospital
Hollywood, FL
11.2015 - 04.2020
- Greeted clients and visitors in-person and via telephone calls
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
- Coordinated office inventory by restocking supplies and placing purchase orders
- Received and routed business correspondence to correct staff members
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Answered telephone inquiries from clients, vendors and the public
- Sorted, received, and distributed mail correspondence between departments and personnel
- Scheduled client appointments for a team of six professional Veterinarians and one Groomer
- Corresponded with clients through email, telephone, or postal mail
- Provided clerical support including copying, faxing and file management
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Completed data entry for new clients and patients
- Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
Education
High School Diploma -
Dr. Michael M. Krop Senior High School
01.2010
Skills
- Customer and client relations
- MS Office proficiency
- Verbal and written communication
- Clean and neat
- Attention to detail
- Memorization and recall
- Conflict resolution
- Time management
- Documentation and reporting
- Punctual
- Personable and outgoing
- Telephone skills
- Professional demeanor
- Multitasking strength
- High efficiency
- Multi-line telephone systems
- Highly dependable
- Organizational ability
- Complaint Handling
- De-Escalation Techniques
- Billing Adjustments and Refunds
- Customer Data Confidentiality
- Written Communication
- Analytical and Critical Thinking
References
available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Timeline
Stay-at-home Mom
Self-employed
07.2020 - Current
Remote Customer Service
VCA Hollywood Animal Hospital
04.2020 - 10.2020
Receptionist
VCA Hollywood Animal Hospital
11.2015 - 04.2020
High School Diploma -
Dr. Michael M. Krop Senior High School
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