Talia Monroe
Suffolk,VA
Summary
At Visions By TM Photography, I specialize in immortalizing the energy and excitement of athletic events, focusing on the heart and dedication of young athletes. Experienced with capturing compelling images that tell story and engage audience. Utilizes advanced editing software and lighting techniques to enhance image quality and visual appeal. Track record of successfully managing multiple projects and meeting client expectations with creative and technical insight.
Overview
11
11
years of professional experience
Work History
Freelance Photographer
PhotoedByTeeah.com
Suffolk, VA
07.2015 - Current
- Established increase in sales over 40 percent from 2021 to 2022.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts
- Completed complex photo shoots at indoor and outdoor venues
- Consulted with clients to discuss ideas and style preferences to create mutually agreeable project parameters
- Digitally edited photos to enhance appearance
- Managed website, online presence, and promotions
- Execute digital photography workflow: capturing, downloading, editing, printing, backup and cataloging
- Leveraged mechanical mounting systems to improve focus and image stability
- Used image processing algorithms to reduce motion blur and enhance color, contrast and light range
- Took photos from different angles and perspectives to capture perfect images
- Displayed portfolio to show off best work to potential clients and promote skills and value
- Leveraged camera gear and equipment to express creative vision
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations
- Offered image proofs to help clients choose best photos from shoot
- Utilized natural and artificial lighting to capture desired images and maintain quality
- Collaborated with other photographers and videographers to capture special events
- Customized photography strategies based on intended use and client preferences
- Attend meetings with clients and event planners to estimate costs and develop budgets
- Managed team of up to 5 photographers for special projects and events
- Utilized various types of camera equipment to capture best possible shots
- Researched new camera equipment and accessories
- Responsible for setting up and breaking down studio equipment and lighting
- Monitored trends in photography to stay current in industry
- Captured high-quality images for various events, ensuring client satisfaction and artistic vision.
- Managed post-production editing using industry-standard software to enhance image quality and consistency.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
Production Worker
Regal Rexnord
West Chester, PA
06.2023 - 07.2025
- Worked on medical devices for surgical equipments.
- Molded at high temperatures to secure holes through through medical devices.
- Operated production machinery to ensure efficient workflow and quality output.
- Conducted routine equipment maintenance to minimize downtime and enhance performance.
- Collaborated with team members to streamline assembly processes and improve overall efficiency.
- Monitored production lines for adherence to safety standards and operational protocols.
Support Specialist
Cars.com
Remote, PA
01.2022 - 04.2023
- Answering phone calls when customers call in for help. Averaging over 25 customer interactions per day
- Responded to customer inquiries and provided technical assistance over phone, chats, and emails
- Diagnosed and troubleshot cars.com website and app
- Researched and identified solutions to technical problems
- Track and document all customer inquiries and resolutions in Salesforce
- Identify and escalate necessary customer inquiries and issues to Senior Support, Product and Technical Support teams
- Assist with various tasks and inquiries from our customers including dealers and/or consumers and internal customers
- Created user accounts and assigned permissions
- Assisted in Fraud Prevention
- Perform other related duties, as appropriate to further customer success, Support Team, and/or Operations Department
Patient Service Representative
BioTelemetry
Remote, PA
01.2019 - 12.2021
- Answer all incoming customer calls promptly and manage them effectively and efficiently
- Performed average of over 30 client interactions per day
- Filed and maintained patient records in accordance with HIPAA regulations
- Handle cancellation and early discharge calls from practices/patients, confirm d/c order, follow appropriate procedures.
- Order Monitoring Supplies and/or Device Replacements as necessary.
- Handle baseline calls from agency personnel to confirm receipt of baseline and to verify patient demographics.
- Educate patients over via telephone and assist them in activating their monitors and sending baselines.
- Document Billing/Insurance information in systems.
- Document all correspondences.
- Demonstrate empathy and decrease customer tension.
- Communicate with physician offices and Account Executives, as needed, regarding patients starting service.
- Maintain Quality Expectations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Developed and implemented customer service policies and procedures
- Managed patient registration process, confirming data accuracy and completeness
- Built and maintained positive working relationships with patients and staff
- Facilitated communication between patients and various departments and staff
- Helped address client complaints through timely corrective actions and appropriate referrals
- Resolved customer complaints using established follow-up procedures
Digital Advisor
FusionZONE Automotive
Lakeland, FL
09.2018 - 12.2018
- Provide phone and email support to clients.
- Identify and document client's issues, then direct to their ticket to proper department. (Client Services, Graphics, Development)
- Document and update issues using Salesforce and Jira software
- Edit, modify and enhance content for our hosted websites
- Follow up with our clients once their issues have been resolved.
Production Worker
Veltek Associates Inc.
Malvern, PA
04.2017 - 08.2018
- Worked production line in sterilized environment.
- Weighed and measured chemical supplies to prevent waste and meet quality standards
- Attach labels to containers and boxes in preparation for delivery to hospitals and pharmaceutical companies.
- Provide documentation to middle management.
- Inspected final products to assess compliance with quality standards and established tolerances
- Resolved issues quickly to maintain productivity goals
- Participated in regular meetings with team members to discuss production updates
- Used equipment properly to avoid workplace hazards or injuries
- Organized work to meet demanding production goals
- Took on additional shifts during peak work periods to keep projects on schedule
- Met production targets and tight deadlines by collaborating closely with team members
- Trained new production staff members on safe and efficient production procedures and proper machine operations
Machine Operator
Oberthur Technologies
Exton, PA
07.2015 - 05.2017
- Operate various machines to assist in credit card manufacturing
- Inspect machines at beginning of every shift
- Maintain compliance with all safety and corporate regulations
- Provide daily documentation in regards to work completed.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly
- Updated daily production logs and informed management of production incidents or non-conformance issues
- Complied with company and OSHA safety rules and regulations
- Operated machining equipment safely with team of operators
- Kept detailed production records and identified hold-ups
- Operated multiple machines simultaneously to meet production requirements
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly
- Made sure that products were produced on time and are of good quality
- Maintained organized work area by cleaning and removing hazards
- Met production targets and tight deadlines by collaborating closely with team members
Caregiver
Kencrest
West Chester, PA
11.2014 - 07.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Built strong relationships with clients to deliver emotional support and companionship
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures
- Transported individuals to events and activities, medical appointments, and shopping trips
- Recorded status and duties completed in logbooks for management
- Assisted with daily living activities, running errands, and household chores
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
- Transported clients to and from medical appointments with safety and efficiency
- Maintained strong connections within caregiver community to gain continuous knowledge
- Monitored clients' overall health and well-being and noted significant changes
- Guided patients to restroom to support bladder and bowel relief requirements
- Completed regular check-ins and progress report for each client
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities
- Cooked meals and assisted patients with eating tasks to support healthy nutrition
Education
Certificate of Completion - Cosmetology
Chester County Technical College High School Brandywine
Downingtown, PA06.2013
High School Diploma -
Coatesville Area Senior High
Coatesville, PA06.2013
Skills
- Customer service expert
- MS Office
- Cultural Awareness
- Technical issues analysis
- Effective Communication
- Photo shoots
- Excellent communication
- Photography and videography
- Attention to detail
- Critical Thinking
- Problem-Solving
- Active Listening
- Multitasking
- Video editing
- Adobe photoshop
- Photo editing
- Digital photography
- Retouching and color correction
- Advanced camera skills
Timeline
Production Worker
Regal Rexnord
06.2023 - 07.2025
Support Specialist
Cars.com
01.2022 - 04.2023
Patient Service Representative
BioTelemetry
01.2019 - 12.2021
Digital Advisor
FusionZONE Automotive
09.2018 - 12.2018
Production Worker
Veltek Associates Inc.
04.2017 - 08.2018
Freelance Photographer
PhotoedByTeeah.com
07.2015 - Current
Machine Operator
Oberthur Technologies
07.2015 - 05.2017
Caregiver
Kencrest
11.2014 - 07.2016
High School Diploma -
Coatesville Area Senior High
Certificate of Completion - Cosmetology
Chester County Technical College High School Brandywine
Software
Adobe Suite (Photoshop, Light Room, Bridge)
,Microsoft Suite (Excel, Word, Powerpoint)
,Salesforce
Personal Information
Title: Client Experience Specialist & Dedicated Administrative Professional