Summary
Overview
Work History
Education
Skills
Timeline
Generic

TALIA MOORE

Summary

Highly motivated professional seeking to maintain a full-time position that allows me to utilize my communication, customer service and organizational skills contributing to the growth and success of the company.

Overview

10
10
years of professional experience

Work History

Business Office Coordinator

The Harris Center For Mental Health And IDD
10.2018 - Current
  • Schedule all appointments and manage approximately 30+ incoming calls, emails and faxes per day for consumers per organizational/departmental procedures.
  • Ensure accurate process of check in and check out of patients; Collect copayments, premiums.
  • Complete and enter data for all services; verify insurance eligibility and benefits required for initial and ongoing services.
  • Collect, track, and monitor data related to demographic, financial, and billing information.
  • Make adjustments to staff schedules relating to PTO and/or other administrative leave.
  • Monitor appointment slot availability, no-shows and cancellations for all staff.
  • Work with others collaboratively and actively participates as an essential team member.
  • Attend required Agency meetings and trainings.

Medical Records and Health Information Technician

Evins Personnel Consultants
06.2018 - 10.2018
  • Generated schedule pulls for medical staff
  • Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
  • Enhanced patient care by accurately organizing and maintaining medical records and health information according to HIPPA regulations.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.

Client Service Representative

Empyrean Benefits Solutions
09.2017 - 03.2018
  • Managed a high volume of incoming calls providing prompt and accurate information to resolve issues regarding benefit enrollment.
  • Escalated appropriate referrals, complaints, grievance and appeals according to client requests.
  • Effectively documented and tracked contacts with participants, clients and vendors
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Met customer call guidelines for service levels, handle time and productivity.

Administrative Assistant

Medix Staffing Solutions Inc.
07.2015 - 10.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received provider credentialing and recredentialing applications; monitored applications and contacted providers for any additional supporting documentation or clarification
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and researched and resolved returned checks and provider mail
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Health Insurance Advisor

United Healthcare
05.2014 - 12.2014
  • Responded to and resolved on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits eligibility and claims, financial spending accounts and correspondence
  • Provided education and status on previously submitted pre-authorizations or pre-determination requests.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Intervened with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed.
  • Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
  • Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
  • Resolved client inquiries efficiently through clear communication, resulting in improved customer relationships and trust.

Education

High School Diploma -

James Madison High School
Houston, TX
05.2007

Skills

  • Proficient in Microsoft Office Products (Word, Excel, Outlook, PowerPoint)
  • EPIC Referrals/Training
  • Insurance verification and authorizations
  • 10 keys by touch - 55 WPM
  • Knowledge of medical terminology
  • Customer Service
  • Office Administration
  • Phone and Email Etiquette
  • Appointment Scheduling

Timeline

Business Office Coordinator

The Harris Center For Mental Health And IDD
10.2018 - Current

Medical Records and Health Information Technician

Evins Personnel Consultants
06.2018 - 10.2018

Client Service Representative

Empyrean Benefits Solutions
09.2017 - 03.2018

Administrative Assistant

Medix Staffing Solutions Inc.
07.2015 - 10.2016

Health Insurance Advisor

United Healthcare
05.2014 - 12.2014

High School Diploma -

James Madison High School
TALIA MOORE