Highly motivated professional seeking to maintain a full-time position that allows me to utilize my communication, customer service and organizational skills contributing to the growth and success of the company.
Overview
10
10
years of professional experience
Work History
Business Office Coordinator
The Harris Center For Mental Health And IDD
10.2018 - Current
Schedule all appointments and manage approximately 30+ incoming calls, emails and faxes per day for consumers per organizational/departmental procedures.
Ensure accurate process of check in and check out of patients; Collect copayments, premiums.
Complete and enter data for all services; verify insurance eligibility and benefits required for initial and ongoing services.
Collect, track, and monitor data related to demographic, financial, and billing information.
Make adjustments to staff schedules relating to PTO and/or other administrative leave.
Monitor appointment slot availability, no-shows and cancellations for all staff.
Work with others collaboratively and actively participates as an essential team member.
Attend required Agency meetings and trainings.
Medical Records and Health Information Technician
Evins Personnel Consultants
06.2018 - 10.2018
Generated schedule pulls for medical staff
Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
Enhanced patient care by accurately organizing and maintaining medical records and health information according to HIPPA regulations.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Maintained patient records systems by archiving, scanning and indexing important documents and files.
Client Service Representative
Empyrean Benefits Solutions
09.2017 - 03.2018
Managed a high volume of incoming calls providing prompt and accurate information to resolve issues regarding benefit enrollment.
Escalated appropriate referrals, complaints, grievance and appeals according to client requests.
Effectively documented and tracked contacts with participants, clients and vendors
Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Met customer call guidelines for service levels, handle time and productivity.
Administrative Assistant
Medix Staffing Solutions Inc.
07.2015 - 10.2016
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Received provider credentialing and recredentialing applications; monitored applications and contacted providers for any additional supporting documentation or clarification
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and researched and resolved returned checks and provider mail
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Health Insurance Advisor
United Healthcare
05.2014 - 12.2014
Responded to and resolved on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits eligibility and claims, financial spending accounts and correspondence
Provided education and status on previously submitted pre-authorizations or pre-determination requests.
Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Intervened with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed.
Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
Resolved client inquiries efficiently through clear communication, resulting in improved customer relationships and trust.
Education
High School Diploma -
James Madison High School
Houston, TX
05.2007
Skills
Proficient in Microsoft Office Products (Word, Excel, Outlook, PowerPoint)
Master Level Care Coordinator at The Harris Center for Mental Health and IDDMaster Level Care Coordinator at The Harris Center for Mental Health and IDD
Child Development Specialist Lead/Trainer at The Harris Center For Mental Health And IDDChild Development Specialist Lead/Trainer at The Harris Center For Mental Health And IDD