TALIA M RUIZ
Marysville,WA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
24
24
years of professional experience
Work History
Myhr Consultant
T-Mobile
12.2012 - 03.2025
- Handled high volumes of complex inquiries from executives, employees, and people managers through multiple communication channels, including email, phone, tickets, and chat, ensuring timely and effective resolutions while maintaining professionalism and high standards of customer service
- Collaborated with HR teams to design and develop training programs, processes, and tools aimed at streamlining HR operations, increasing efficiency, and improving compliance with organizational HR policies and programs
- Contributed to the proactive creation of new educational content to address emerging workplace needs while advocating for continuous process improvements
- Ensured adherence to established HR standards by addressing inquiries with a focus on compliance and best practices across all levels of the organization
- Participated in identifying opportunities for operational enhancements by analyzing recurring themes or challenges in incoming requests to recommend solutions or preventative measures
- Supported organizational goals by fostering effective communication between departments and providing resources that enable informed decision-making relating to HR policies and employee relations
Retention Specialist
Sprint
03.2007 - 12.2012
- Handled customer accounts to address service concerns, billing questions, and contract issues with a focus on customer retention strategies
- Implemented tailored solutions to resolve escalated service complaints, contributing to improved customer satisfaction rates
- Increased customer retention by offering competitive pricing adjustments and service enhancements where applicable
- Conducted follow-ups with dissatisfied customers to restore confidence in Sprint services, leading to a measurable decrease in churn rate
- Collaborated with internal departments such as technical support and sales to ensure seamless resolution of customer issues
- Utilized proprietary CRM systems for tracking interactions and measuring retention success through analytics and performance metrics
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
Senior patient care coordinator
Planned Parenthood western Washington
08.2001 - 02.2006
- Coordination of patient care services to ensure smooth and efficient clinic operations
- Management of scheduling processes to optimize appointment availability and minimize delays
- Oversight of patient records and documentation to maintain accuracy and compliance with confidentiality regulations
- Implementation of workflows and procedures to enhance service delivery and patient satisfaction
- Collaboration with multidisciplinary teams to address patient needs and improve overall healthcare outcomes
- Contribution to staff training initiatives for process improvement and skill development within the team
Education
Associate of Science - Business Management
Colorado Technical University
12-2025
Skills
- Detail-Oriented Analysis
- Effective Written Communication
- Employee Training
- Critical Thinking
Timeline
Myhr Consultant
T-Mobile
12.2012 - 03.2025
Retention Specialist
Sprint
03.2007 - 12.2012
Senior patient care coordinator
Planned Parenthood western Washington
08.2001 - 02.2006
Associate of Science - Business Management
Colorado Technical University
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