Talia Nunn
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Consultant
Progressive-Remote
07.2023 - 04.2024
- Educating and upselling, including gaining commitment for potential additional insurance products including renter's and homeowner's policies and offering to add options like paperless billing or electronic payments
- Adding/deleting vehicles and drivers
- Processing renewals, cancellations, reinstatements and payments
- Answering questions about policy coverage, rate changes and much more.
P3 Call Center Representative
Johnson Controls-Milwaukee, WI
Milwaukee, WI
01.2022 - 07.2023
- Responsible for inbound and outbound phone calls and emails consisting of P3 related Facilities Management requests, Contractor notification, Event Center management and escalation to include updating current tickets and taking follow up calls from customers and contractors
- Receives customer inbound phone calls for P3 Facilities Management requests and creates service tickets in accordance with established processes
- Monitors customer specific email for P3 Facilities Management requests and creates service tickets in accordance with established processes
- Assists customer with questions and issues
- Monitors an Event Center compromised of created Service Requests to insure timely response in accordance with established processes
- Escalates Service Ticket response based on elapsed time of ticket to insure appropriate resolution and avoidance of penalties
- Effectively utilize both customer service skills as well as technical abilities to satisfy our customers' needs
- Provides world class service to increase customer satisfaction
- Maintain individual performance relative to inbound phone answer rates, ticket creation accuracy and customer satisfaction
- Accurately and effectively create service requests in accordance to site specific time constraints
- Navigate wave- based technical application to assist customers in creation of service requests
- Other duties as assigned.
Target Warehouse Associate
Target-Oconomowoc, WI
Oconomowoc, WI
09.2021 - 01.2022
- Follow all safety policies and procedures to ensure a safe working environment for all team members
- Attend safety trainings to learn how to work safely in a fast-paced warehouse environment
- Pack, load, and ship items to stores and guests
- Ensure accurate processing of merchandise to our stores and guests
- Work safely, quickly and efficiently to handle freight and move inventory throughout the warehouse
- Maintain a neat, clean, and organized work area.
Captioning Assistant
CapTel-Milwaukee, WI
Milwaukee, WI
08.2019 - 09.2021
- Caption call for individuals with hearing impairments
- Captel operator
- Customer Service.
Customer Service Representative
JCPenney-Milwaukee, WI
Milwaukee, WI
05.2017 - 09.2018
- Provides customer service via telephone and other media sources to take sales orders
- Operates a computerized system to enter sales information or conduct basic tracking/information gathering for jcpenney merchandise orders
- Communicates with customers regarding availability of merchandise, shipping information, method of payment, transportation charges and other component costs of current or previous orders
- Good verbal communication skills, Positive attitude and approaching issues with an optimistic 'can do' spirit, active listening to fully understanding and acknowledging the issue before addressing.
Education
BA in Psychology -
University of Wisconsin-Parkside
Milwaukee, WI05.2021
BA in Psychology ( Completed 52 credits towards BA in psychology) -
North Central University
Minneapolis, MN05.2018
Skills
- Food Service
- Dependable
- Problem Solving
- Social Media Literacy
- Willingness to learn
- Resiliency
- Powerpoint
- Customer Service (3 years)
- Packaging
- Communication Skills
- Organizational Skills
- Cashiering
- Facilities Management
- Facilities Maintenance
- Negotiation
- Dispatching (2 years)
- Search engines
- Data entry
- Organizational skills
- Client services
- Customer service
- Communication skills
- Front desk
- Cold calling
- Upselling
- Microsoft Word
- Typing
- Windows
- Cash processing
- Payment
- Payment solutions
Assessments
- Technical support: Customer situations, Proficient, 06/01/21, Responding to technical support situations with sensitivity
- Data entry: Attention to detail, Proficient, 01/01/23, Maintaining data integrity by detecting errors
- Customer service, Proficient, 06/01/21, Identifying and resolving common customer issues
- Retail customer service, Proficient, 04/01/22, Responding to customer situations in a retail setting
- Inside sales, Proficient, 06/01/21, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
- Customer focus & orientation, Proficient, 07/01/21, Responding to customer situations with sensitivity
- Sales skills, Proficient, 12/01/21, Influencing and negotiating with customers
- Verbal communication, Proficient, 01/01/23, Speaking clearly, correctly, and concisely
Languages
English
Native or Bilingual
Timeline
Customer Consultant
Progressive-Remote
07.2023 - 04.2024
P3 Call Center Representative
Johnson Controls-Milwaukee, WI
01.2022 - 07.2023
Target Warehouse Associate
Target-Oconomowoc, WI
09.2021 - 01.2022
Captioning Assistant
CapTel-Milwaukee, WI
08.2019 - 09.2021
Customer Service Representative
JCPenney-Milwaukee, WI
05.2017 - 09.2018
BA in Psychology -
University of Wisconsin-Parkside
BA in Psychology ( Completed 52 credits towards BA in psychology) -
North Central University