Talia Oges
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Sam's Club
11.2019 - 11.2022
- Maintained high standards for product presentation by following company's display guidelines
- Utilized effective communication skills when interacting with customers regarding their orders
- Provided excellent customer service to clients by responding to inquiries in a timely and professional manner
- Demonstrated strong problem-solving skills while resolving customer issues in an efficient and effective way
- Adapted quickly to new technologies, software applications, and office procedures.
Guest Services Representative
Springhill Suites by Marriott
03.2015 - 05.2018
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills
- Earned staff confidence by protecting and maintaining confidentiality of personnel data
- Utilized excellent interpersonal skills to build trusting relationships with guests
- Demonstrated strong organizational skills, including maintaining accurate records, scheduling and managing guest files
- Manage and resolve guest complaints or issues in a timely and satisfactory manner, ensuring customer satisfaction and loyalty
- Assists in maintaining a clean and welcoming environment for guests by ensuring common areas are well-maintained and organized
- Coordinate and execute guest loyalty programs to enhance guest experience and increase customer loyalty.
Staffing Coordinator, Nursing Administration
Pediatric Home Health Care
02.2013 - 02.2015
- Utilized excellent interpersonal skills to build trusting relationships with patients and families
- Facilitated communication between patients and healthcare providers to ensure positive outcomes
- Demonstrated strong organizational skills, including maintaining accurate records, scheduling appointments, and managing client files
- Provided patient advocacy services to ensure delivery of quality care and medical attention
- Developed and implemented strategies to recruit and retain qualified nursing staff
- Coordinated staffing needs and schedules for pediatric home health care services to ensure optimal care for patients.
Patient Advocate
My Dentist
04.2010 - 12.2012
- Provided excellent customer service to patients by responding to inquiries in a timely and professional manner
- Adapted quickly to new technologies, software applications, and office procedures
- Provided excellent customer service to all patients, demonstrating strong communication and problem-solving skills
- Utilized excellent interpersonal skills to build trusting relationships with patients and families
- Demonstrated strong organizational skills, including maintaining accurate records, scheduling appointments, and managing client files
- Coordinate with insurance companies to ensure patients' claims are accurately and efficiently processed.
Assistant Manager
Innovative Walk-In Bathtubs
03.2009 - 04.2010
- Managed daily functions of the front office; including answering phone calls, filling out and filing all paperwork, working closely with customers to fulfill their needs
- Helped oversee the daily operations of the store, managing staff and inventory
- Demonstrated strong interpersonal communication skills
- Managed and coordinated office operations, including payroll and accounts receivable and payable
- Utilized effective communication skills to build relationships with customers, vendors, and other construction professionals
- Identify and implement strategies to improve customer service and satisfaction.
Dental Office Assistant Manager
Skyway Dental
09.2007 - 03.2009
- Resolved customer complaints effectively by providing accurate solutions promptly
- Verified accuracy of billing statements before sending them out to customers
- Provided excellent customer service to all patients, demonstrating strong communication and problem-solving skills
- Utilized excellent interpersonal skills to build trusting relationships with patients and families
- Facilitated communication between patients and healthcare providers to ensure positive outcomes
- Demonstrated strong organizational skills, including maintaining accurate records, scheduling appointments, and managing client files.
Education
Technical Degree in Dental Assisting -
PIMA Medical Institute
Renton, WA06.2007
Skills
- Customer Service
- Teamwork
- Problem solving
- Critical thinking
- Attention to detail
- Flexibility
- Communication skills
- Organizational Skills
- Time Management
- Customer Relationship Management
- Guest Experience
- Multitasking
Timeline
Customer Service Representative
Sam's Club
11.2019 - 11.2022
Guest Services Representative
Springhill Suites by Marriott
03.2015 - 05.2018
Staffing Coordinator, Nursing Administration
Pediatric Home Health Care
02.2013 - 02.2015
Patient Advocate
My Dentist
04.2010 - 12.2012
Assistant Manager
Innovative Walk-In Bathtubs
03.2009 - 04.2010
Dental Office Assistant Manager
Skyway Dental
09.2007 - 03.2009
Technical Degree in Dental Assisting -
PIMA Medical Institute
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