Summary
Overview
Work History
Education
Skills
Timeline
Generic

Talia Picco

East Bridgewater,MA

Summary

Skilled Cafeteria Monitor with solid background in maintaining orderliness and safety in school cafeterias. Possess strong emphasis on creating supportive and inclusive environment for all students. Demonstrated abilities to enforce rules, manage student behavior, and provide assistance where needed. Contributed significantly to fostering positive dining experience in previous roles.

Vigilant Cafeteria Monitor known for high productivity and efficiency in task completion. Possess specialized skills in student supervision, conflict resolution, and adherence to safety protocols. Excel at using empathy, communication, and problem-solving to foster a safe and respectful dining environment.

Motivated professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience

Work History

Cafeteria M

Gordon Mitchell school
East Bridgewater, Massachusetts
03.2022 - Current
  • Checked student IDs to verify eligibility for meals and snacks.
  • Verified that students had sufficient funds in their meal accounts prior to serving food.
  • Ensured compliance with all health and safety regulations related to food service.
  • Monitored the cafeteria during lunch periods, ensuring orderly conduct among students.
  • Provided assistance as needed to ensure efficient and effective operations of the cafeteria line.
  • Reported any maintenance issues or hazardous conditions to appropriate personnel promptly.
  • Greeted students upon entering the cafeteria and directed them to appropriate seating areas.
  • Communicated effectively with other staff members regarding daily tasks or special requests related to food service operations.
  • Reminded students about proper etiquette while eating in the cafeteria area.
  • Resolved conflicts between students in a professional manner.
  • Promoted healthy eating habits by providing nutrition information when necessary.
  • Followed strict confidentiality protocols when dealing with sensitive student data.
  • Encouraged positive behavior among students by recognizing good deeds whenever possible.
  • Maintained tools, equipment and surfaces in clean, neat and working order.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Customer Service Representative

Custom Monuments
Rockland , MA
09.2011 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Kennel Attendant

Pawz rule
Weymouth, Massachusetts
06.2016 - 11.2022
  • Cleaned and sanitized kennels, cages, runs, and play yards.
  • Ensured proper feeding of all animals in the facility according to established guidelines.
  • Provided daily exercise for pets in accordance with their owners' instructions.
  • Kept accurate records of animal care activities such as feedings, treatments, bathing.
  • Maintained cleanliness of work areas including grooming stations, office space, storage areas.
  • Provided tender loving care to all animals in the facility.
  • Recorded detailed information regarding each animal's behavior while in care.
  • Provided socialization opportunities for pets through playtime activities.
  • Responded promptly to customer inquiries related to pet health or behavior issues.
  • Followed safety protocols when handling large or aggressive animals.

Education

High School Diploma -

Weymouth High School
Weymouth, MA
06-2009

Skills

  • Verbal and written communication
  • Cleaning and sanitizing
  • Proficient in [Software]
  • Problem-Solving
  • Facility Maintenance

Timeline

Cafeteria M

Gordon Mitchell school
03.2022 - Current

Kennel Attendant

Pawz rule
06.2016 - 11.2022

Customer Service Representative

Custom Monuments
09.2011 - Current

High School Diploma -

Weymouth High School
Talia Picco