Talia Rasmussen
Ann Arbor
Summary
Organized and dependable candidate with a strong work ethic and proven ability to enhance guests satisfaction. Skilled at multitasking in high-pressure environments. Recognized for fostering teamwork and delivering exceptional service, ensuring a welcoming atmosphere for all.
Overview
9
9
years of professional experience
Work History
Food Runner
Frita Batidos
06.2022 - 10.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Bartender
Savas Resturant
05.2023 - 02.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
The Dixboro Project
02.2021 - 10.2022
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Lead Barista
The Dixboro Project
10.2020 - 10.2022
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Used POS system to accurately enter orders and process payments.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Supervisor
Frita Batidos
02.2020 - 09.2022
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Monitored food preparation, production, and plating for quality control.
Barista
Cross Street Coffee (ugly Mug)
08.2020 - 12.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Resturant Manager
Wilmas
09.2018 - 02.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Lead Barista
Freds
06.2017 - 09.2018
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Maintained clean and organized workspaces, adhering to health and safety standards.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Helped management keep adequate supply on hand by notifying of shortages.
Keyholder/Manager on Durty
American Apparel
09.2016 - 04.2017
- Accepted and processed customer returns.
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Dishwasher, Cashier, Linecook
Jefferson Market
06.2015 - 09.2015
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High School Diploma -
Rudolf Steiner-High
2230 Pontiac Trail, Ann Arbor 06-2016
Skills
- Quick learner
- Strong work ethic
- Safe food handling practices
- Latte art
- Friendly and outgoing
- Teamwork and collaboration
Timeline
Bartender
Savas Resturant
05.2023 - 02.2024
Food Runner
Frita Batidos
06.2022 - 10.2024
Bartender
The Dixboro Project
02.2021 - 10.2022
Lead Barista
The Dixboro Project
10.2020 - 10.2022
Barista
Cross Street Coffee (ugly Mug)
08.2020 - 12.2020
Supervisor
Frita Batidos
02.2020 - 09.2022
Resturant Manager
Wilmas
09.2018 - 02.2020
Lead Barista
Freds
06.2017 - 09.2018
Keyholder/Manager on Durty
American Apparel
09.2016 - 04.2017
Dishwasher, Cashier, Linecook
Jefferson Market
06.2015 - 09.2015
High School Diploma -
Rudolf Steiner-High
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