Talia Rasmussen
Ann Arbor
Summary
Organized and dependable candidate with a strong work ethic and proven ability to enhance guests satisfaction. Skilled at multitasking in high-pressure environments. Recognized for fostering teamwork and delivering exceptional service, ensuring a welcoming atmosphere for all.
Overview
9
9
years of professional experience
Work History
Food Runner
Frita Batidos
117 W Washington St Ann Arbor, MI 48104
06.2022 - 10.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Bartender
Savas Resturant
216 S State St Ann Arbor, MI 48104
05.2023 - 02.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
The Dixboro Project
5400 Plymouth Rd Ann Arbor, MI 48105
02.2021 - 10.2022
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Lead Barista
The Dixboro Project
5400 Plymouth Rd, Ann Arbor MI, 48105
10.2020 - 10.2022
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Used POS system to accurately enter orders and process payments.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Supervisor
Frita Batidos
117 W Washington St Ann Arbor MI, 48104
02.2020 - 09.2022
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Monitored food preparation, production, and plating for quality control.
Barista
Cross Street Coffee (ugly Mug)
317 W Cross St Ypsilanti, MI 48197
08.2020 - 12.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Resturant Manager
Wilmas
403 E Washington St Ann Arbor, MI 48104
09.2018 - 02.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Lead Barista
Freds
403 E Washington St, Ann Arbor MI, 48104
06.2017 - 09.2018
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Maintained clean and organized workspaces, adhering to health and safety standards.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Helped management keep adequate supply on hand by notifying of shortages.
Keyholder/Manager on Durty
American Apparel
619 E Liberty St Ann Arbor MI 48104
09.2016 - 04.2017
- Accepted and processed customer returns.
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Dishwasher, Cashier, Linecook
Jefferson Market
609 W Jefferson St Ann Arbor, MI 48103
06.2015 - 09.2015
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High School Diploma -
Rudolf Steiner-High
2230 Pontiac Trail, Ann Arbor 06-2016
Skills
- Quick learner
- Strong work ethic
- Safe food handling practices
- Latte art
- Friendly and outgoing
- Teamwork and collaboration
Timeline
Bartender
Savas Resturant
05.2023 - 02.2024
Food Runner
Frita Batidos
06.2022 - 10.2024
Bartender
The Dixboro Project
02.2021 - 10.2022
Lead Barista
The Dixboro Project
10.2020 - 10.2022
Barista
Cross Street Coffee (ugly Mug)
08.2020 - 12.2020
Supervisor
Frita Batidos
02.2020 - 09.2022
Resturant Manager
Wilmas
09.2018 - 02.2020
Lead Barista
Freds
06.2017 - 09.2018
Keyholder/Manager on Durty
American Apparel
09.2016 - 04.2017
Dishwasher, Cashier, Linecook
Jefferson Market
06.2015 - 09.2015
High School Diploma -
Rudolf Steiner-High