Talia Russ
Ruskin,FL
Summary
Dedicated professional with a strong track record in Customer Service, Data Analysis, and Claims. Proficient in customer service, time management, and trend tracking, with a knack for troubleshooting and delivering effective solutions. Exceptional verbal and written communicator with a proven ability to cultivate positive relationships and consistently exceed goals.
Overview
9
9
years of professional experience
Work History
RESEARCH & ADJUSTMENTS REP
BANK OF AMERICA
07.2017 - 10.2023
- Create decease notification for bank of America customers (deposit, credit cards, loans)
- Maintained database systems to track and analyze operational data.
- Collaborated with legal and to gather evidence and close accounts by reviewing Death date validation, small estate affidavits & probate documents
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
CUSTOMER CARE REPRESENTATIVE
GENERAL DYNAMICS
08.2016 - 06.2017
- Develop and maintain positive customer relations to ensure customer requests and questions are handled appropriately and in a timely manner.
- Assisted call-in customers with questions and orders.
- Assists members via telephone regarding insurance benefits, eligibility and claims
- Maintained up-to-date knowledge of insurance regulations and industry best practices
- Analyze problems and provide information/solutions
- Educated customers about billing, payment processing and support policies and procedures.
INBOUND CUSTOMER CARE REPRESENTATIVE
ONE TOUCH DIRECT
12.2015 - 05.2016
- Interact with clients through telephone to provide information about services or products, open new accounts, enter or take orders, or obtain complaint details
- Ensure that required changes are made to resolve the inquires of the customers
- Acquire and analyze all relevant information to evaluate validity of complaint and identify all possible causes.
- Educated customers about billing, payment processing and support policies and procedures.
Retail Stock Associate
WALMART
04.2015 - 10.2015
- Ensures new products are placed appropriately on the sales floor once it arrives and has been processed
- Answers customer and sales associates questions about available items in stock
- Assist in unloading and unpacking deliveries of merchandise
- Organize merchandise in the stockroom.
Education
SOME COLLEGE -
HILLSBOROUGH COMMUNITY COLLEGE
01.2016
Diploma -
High School
01.2014
Skills
- MS Office
- Word
- Excel
- Outlook
- Microsoft
- Technical Proficiency
- Time Management
- Production Data Reporting
- Data Entry
- Account Updating
- Information Security
Timeline
RESEARCH & ADJUSTMENTS REP
BANK OF AMERICA
07.2017 - 10.2023
CUSTOMER CARE REPRESENTATIVE
GENERAL DYNAMICS
08.2016 - 06.2017
INBOUND CUSTOMER CARE REPRESENTATIVE
ONE TOUCH DIRECT
12.2015 - 05.2016
Retail Stock Associate
WALMART
04.2015 - 10.2015
SOME COLLEGE -
HILLSBOROUGH COMMUNITY COLLEGE
Diploma -
High School
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