Talia Slaughter
Fairfield
Summary
Results-oriented professional with experience as an Account Manager and Customer Service representative. Skilled in building and maintaining strong client relationships, identifying customer needs, and driving growth. Seeking a challenging role where I can utilize my exceptional communication and problem-solving skills to exceed client expectations and contribute to organizational success.
Overview
23
23
years of professional experience
Work History
Customer Service Account Manager
Multi-Color Corporation
11.2018 - Current
- Developed and maintained strong relationships with key clients
- Collaborated with cross-functional teams to implement customer-centric solutions, resulting in a 30% reduction in customer complaints and a 25% improvement in overall customer satisfaction
- Initiated and successfully led weekly meeting to review forecast reports with clients resulting in 30% reduction in aged inventory
- Proactively identified and resolved customer issues, demonstrating strong problem-solving skills and ensuring timely resolution, resulting in a 15% decrease in escalations and an improved customer satisfaction.
Project Analyst, Benefit Administrator
Conduent HR Services
09.2014 - 06.2018
- Oversaw the daily enrollment activities of employees in medical, dental, vision, life, and disability plans, ensuring strict compliance with plan provisions and company policies
- Investigated and resolved carrier issues, data discrepancies, and escalated employee concerns related to enrollment, dependent eligibility, and non-routine situations
- Organized and chaired internal and external meetings to address employee activities, unresolved escalated issues, and to review upcoming changes to benefits and policies.
Customer Relations Team Lead
Color Resolutions International
08.2001 - 09.2014
- Demonstrated proficiency in internal policies, procedures, and services, effectively resolving customer concerns and inquiries.
- Spearheaded a team of five customer relations representatives, effectively managing their performance and fostering a positive work environment.
- Enhanced operational efficiency and productivity by implementing streamlined processes across departments.
- Developed comprehensive process documentation, facilitating standardized practices and promoting cross-functional collaboration.
- Ensured equitable distribution of workload among team members, optimizing productivity and enhancing customer satisfaction.
Education
BACHELOR’S IN BUSINESS ADMINISTRATION -
Thomas More College
Crestview Hills, Kentucky12.2012
Skills
- Customer Relationship Management (CRM)
- Cross-Functional Collaboration
- Data Analysis
- Advanced problem solving
- Forecasting
- Documentation And Reporting
- Client Relationship Building
Timeline
Customer Service Account Manager
Multi-Color Corporation
11.2018 - Current
Project Analyst, Benefit Administrator
Conduent HR Services
09.2014 - 06.2018
Customer Relations Team Lead
Color Resolutions International
08.2001 - 09.2014
BACHELOR’S IN BUSINESS ADMINISTRATION -
Thomas More College
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