Talia Taylor
Milwaukee
Summary
Highly skilled in specialty pharmacy operations with comprehensive knowledge in pharmaceutical care, medication management and customer service. Demonstrated strengths include interpreting physician orders, managing drug inventory, coordinating with insurance companies and providing patient education. Past roles have emphasized strong interpersonal skills, teamwork and compliance with regulatory guidelines to ensure optimal patient outcomes. Proven ability to contribute positively to team objectives and improve overall pharmacy efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Specialty Pharmacy Technician
Advocate Aurora Health Care
Menomonee Falls
01.2022 - Current
- Maintained accurate patient records and prescription files for compliance.
- Communicated with healthcare providers regarding prescription inquiries and clarifications.
- Operated pharmacy software to process prescriptions and manage patient information.
- Collaborated with team members to streamline workflow processes efficiently.
- Managed customer inquiries regarding prescription status or insurance coverage issues.
- Coordinated delivery services of specialty medications to patients' homes or other designated locations.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Pharmacy Operations Manager
Walgreens
Fox Point
10.2013 - 01.2022
- Managed daily pharmacy operations and staff scheduling for efficient workflow.
- Oversaw inventory management and ensured compliance with safety regulations.
- Trained and mentored pharmacy staff on procedures and customer service standards.
- Implemented process improvements to enhance patient care and service delivery.
- Evaluated performance metrics to identify areas for operational enhancement.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Monitored inventory levels to ensure adequate supplies are available at all times.
Skills
- Patient record management
- Pharmacy software operation
- Prescription processing
- Inventory control
- Compliance assurance
- Customer relationship management
Certification
- PTCB Certified
Timeline
Specialty Pharmacy Technician
Advocate Aurora Health Care
01.2022 - Current
Pharmacy Operations Manager
Walgreens
10.2013 - 01.2022
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