TALIA TORTORA
San Diego,CA
Summary
Results-driven professional with comprehensive experience in intake management and team leadership. Known for optimizing client onboarding processes and enhancing operational efficiency. Recognized for fostering collaborative environments and consistently achieving high-quality results through adaptability and strong organizational skills.
Overview
10
10
years of professional experience
Work History
Intake Supervisor
Mission Home Health Care
01.2023 - 07.2025
- Led a team of 22 intake specialists, providing guidance, support, and feedback on their work performance.
- Fostered a positive work environment that encouraged teamwork, communication, and continuous improvement among all members of the organization.
- Stayed up-to-date on industry trends and best practices to provide informed recommendations for process improvements within the department.
- Served as a liaison between clients and service providers, facilitating communication and collaboration to ensure seamless care coordination.
- Conducted regular meetings with the intake team to discuss performance metrics, identify areas for improvement, and develop action plans accordingly.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Supported intake process by gathering and organizing client information efficiently.
- Assisted in maintaining accurate records using electronic filing systems.
- Mentored junior staff members, providing guidance and support to help them grow professionally within their roles.
- Enhanced office productivity by handling high volume of callers per day.
Intake Coordinator
1st Meridian Care Services
04.2022 - 01.2023
- Coordinated patient intake processes, ensuring timely collection of vital information and documentation.
- Streamlined appointment scheduling, improving efficiency and reducing wait times for patients.
- Maintained accurate electronic health records, enhancing data integrity and accessibility for clinical staff.
- Assisted in training new team members on intake procedures and software systems to ensure compliance.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
Intake Coordinator
Mission Home Health Care
01.2021 - 04.2022
- Collaborated with healthcare providers to facilitate smooth patient transitions and address concerns promptly.
- Monitored referral processes, ensuring timely follow-up on incoming patient inquiries and appointments.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
Office Administrative Assistant
H2C
02.2020 - 04.2020
- Coordinated daily office operations, ensuring efficient workflow and communication across departments.
- Managed scheduling and calendar coordination for executives, optimizing time management and meeting effectiveness.
- Developed and maintained an organized filing system, enhancing document retrieval and information accessibility.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes within the team.
Office Administrative Assistant
Studio E Architects
08.2019 - 04.2020
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Streamlined office supplies procurement process, reducing costs while maintaining adequate inventory levels.
- Implemented process improvements for administrative tasks, increasing overall efficiency in office operations.
- Oversaw maintenance of office equipment and coordinated repairs, ensuring operational continuity and productivity.
Program Coordinator
Institute for Health Maintance
03.2016 - 02.2019
- Coordinated program activities to enhance efficiency and streamline processes.
- Developed and implemented educational program curricula aligned with organizational goals.
- Evaluated program effectiveness through participant feedback and assessment metrics.
- Managed order processing, ensuring timely updates and accurate information delivery.
- Facilitated sales transactions, providing product knowledge and recommendations to enhance customer experience.
- Resolved customer inquiries and issues, ensuring high levels of satisfaction and loyalty.
Administrative Assistant
Newmark Knight Frank
12.2015 - 02.2016
- Managed executive calendars, scheduling meetings and coordinating travel arrangements efficiently.
- Developed and maintained filing systems, ensuring easy access to critical documents and information.
- Prepared meeting agendas and minutes, enhancing communication and follow-up on action items.
- Streamlined office processes, improving workflow efficiency and reducing administrative bottlenecks.
Education
Associate of Arts -
Miracosta College
Oceanside, CACorporate Meeting And Event Planning
San Diego State University
San Diego, CASkills
- Commitment to ethical standards
- Detail-oriented data management
- Service excellence
- Problem-solving skills
- Data entry
- Customer service
Timeline
Intake Supervisor
Mission Home Health Care
01.2023 - 07.2025
Intake Coordinator
1st Meridian Care Services
04.2022 - 01.2023
Intake Coordinator
Mission Home Health Care
01.2021 - 04.2022
Office Administrative Assistant
H2C
02.2020 - 04.2020
Office Administrative Assistant
Studio E Architects
08.2019 - 04.2020
Program Coordinator
Institute for Health Maintance
03.2016 - 02.2019
Administrative Assistant
Newmark Knight Frank
12.2015 - 02.2016
Associate of Arts -
Miracosta College
Corporate Meeting And Event Planning
San Diego State University
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