Talia Fana
Gaithersburg,United States
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Document Scanner Specalist
CareerSetGO
Waldorf, MD
06.2021 - 12.2024
- Adjusted scanner settings as necessary depending on type of document being scanned.
- Scanned documents into digital format using specialized document scanner.
- Collaborated closely with IT department to test new hardware or software updates related to scanners.
- Organized digital files in accordance with established naming conventions and file structure protocols.
- Maintained a log of all scanned documents with associated metadata such as date, time, user name and more.
- Created backup copies of important documents as part of disaster recovery plan.
- Classified documents into correct groups to avoid lost files or filing errors.
Enrollment Support Specialist
Connections Academy/ Populus Group
Columbia, United States
06.2017 - 10.2024
- Processed 100+ accounts per day, with duties including signing up customers, retrieving customer data, presenting relevant school/state guidelines and withdrawing services
- Ensure that all verification tasks are completed within deadlines to avoid delays in customer enrollment
- Accurately input verified information into the school's enrollment system by using Excel, Salesforce, Connexus
- Handled outbound calls and emails to customer’s requesting records missing and updated for enrollment
- Problem solved complicated cases of enrollment process by collaborating with colleagues, school leadership to provide timely turnaround for enrollment
- Building rapport with customers with a memorable and positive experience for the customer, leading to higher satisfaction and loyalty
- Maintain work productivity and accuracy of 3+ various projects per day
Education
Bachelor of Science - Elementary Education
Frostburg State University
Frostburg, MD06-2022
Skills
- Active listening
- Microsoft Office proficiency
- Strong oral and written communication skills
- Administration collaboration
- Multitasking Abilities
- Conflict management
- Positive and friendly
References
References available upon request.
Timeline
Document Scanner Specalist
CareerSetGO
06.2021 - 12.2024
Enrollment Support Specialist
Connections Academy/ Populus Group
06.2017 - 10.2024
Bachelor of Science - Elementary Education
Frostburg State University
Similar Profiles
Roderick Ray Sr.Roderick Ray Sr.
Human Resources Manager at Phenom LLCHuman Resources Manager at Phenom LLC
GNONH NABNEGNONH NABNE
IT Technician at Montgomery Public SchoolsIT Technician at Montgomery Public Schools
Robert GalitRobert Galit
Preventive Maintenance Technician at MCPSPreventive Maintenance Technician at MCPS
Lucie LanhausováLucie Lanhausová
Document Scanner and Document Sorting Clerk at Accenture Chodov Office and Accenture Prague Cyber Fusion CenterDocument Scanner and Document Sorting Clerk at Accenture Chodov Office and Accenture Prague Cyber Fusion Center
Johnna DoucetJohnna Doucet
Document Scanning Specalist at Morgan Records ManagementDocument Scanning Specalist at Morgan Records Management