Talia Fana
Gaithersburg,United States
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Document Scanner Specalist
CareerSetGO
Waldorf, MD
06.2021 - 12.2024
- Adjusted scanner settings as necessary depending on type of document being scanned.
- Scanned documents into digital format using specialized document scanner.
- Collaborated closely with IT department to test new hardware or software updates related to scanners.
- Organized digital files in accordance with established naming conventions and file structure protocols.
- Maintained a log of all scanned documents with associated metadata such as date, time, user name and more.
- Created backup copies of important documents as part of disaster recovery plan.
- Classified documents into correct groups to avoid lost files or filing errors.
Enrollment Support Specialist
Connections Academy/ Populus Group
Columbia, United States
06.2017 - 10.2024
- Processed 100+ accounts per day, with duties including signing up customers, retrieving customer data, presenting relevant school/state guidelines and withdrawing services
- Ensure that all verification tasks are completed within deadlines to avoid delays in customer enrollment
- Accurately input verified information into the school's enrollment system by using Excel, Salesforce, Connexus
- Handled outbound calls and emails to customer’s requesting records missing and updated for enrollment
- Problem solved complicated cases of enrollment process by collaborating with colleagues, school leadership to provide timely turnaround for enrollment
- Building rapport with customers with a memorable and positive experience for the customer, leading to higher satisfaction and loyalty
- Maintain work productivity and accuracy of 3+ various projects per day
Education
Bachelor of Science - Elementary Education
Frostburg State University
Frostburg, MD06-2022
Skills
- Active listening
- Microsoft Office proficiency
- Strong oral and written communication skills
- Administration collaboration
- Multitasking Abilities
- Conflict management
- Positive and friendly
References
References available upon request.
Timeline
Document Scanner Specalist
CareerSetGO
06.2021 - 12.2024
Enrollment Support Specialist
Connections Academy/ Populus Group
06.2017 - 10.2024
Bachelor of Science - Elementary Education
Frostburg State University
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