Summary
Overview
Work History
Education
Skills
Timeline
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Talia Miriam Albo

The Bronx,NY

Summary

Dynamic professional with a proven track record in customer service and strong multitasking, demonstrated at Riverdale Medicine. Skilled in fostering team collaboration and delivering hospitality service excellence. Achieved significant improvements in patient satisfaction and operational efficiency. Expert in greeting guests and managing high-pressure situations, showcasing a blend of hard and soft skills to drive results. Organized Medical Assistant with foundation in records management.

Overview

6
6
years of professional experience

Work History

Waitress

John Spieser
05.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Medical Assistant

Riverdale Medicine
07.2018 - 05.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Measured patient pulse oximetry.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Counselor

Leslie Ann Fromen
06.2022 - 08.2022
  • Improved campers satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Guided campers in developing skills and strategies for dealing with problems.

Gift Of Life Ambassador

Rabbi Kenneth Birnbaum
09.2020 - 06.2021
  • Organized fund raisers for Gift of Life.
  • Set up stations throughout the year to give people a chance to swab and enter the Gift of Life system.
  • Served as organization ambassador at various charity events, promoting mission and values.
  • Coordinated volunteer program for organization, recruiting and training volunteers in best practices.

Education

Bachelor of Science - Biology

Touro College
New York, NY
06.2026

Skills

  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Order Taking
  • Hospitality service expertise
  • HIPAA Compliance

Timeline

Waitress

John Spieser
05.2024 - Current

Counselor

Leslie Ann Fromen
06.2022 - 08.2022

Gift Of Life Ambassador

Rabbi Kenneth Birnbaum
09.2020 - 06.2021

Medical Assistant

Riverdale Medicine
07.2018 - 05.2024

Bachelor of Science - Biology

Touro College

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Talia Miriam Albo