Talia C. Mayo
Augusta,Ga
Summary
Over 20 years of customer service experience. Excellent written and verbal communication skills, with an eye for detail. Extremely productive in a high volume, high stress environment. Proficient in Mac and PC desktops. Highly motivated self-starter with a “can do” attitude Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
17
17
years of professional experience
Work History
Driver Examiner 2
The Department Of Driver Services
01.2021 - Current
- Evaluates applications, records, and/or documents to determine the eligibility of applicants for licensure, Identification cards or permits and applying the various laws, rules and regulations in making these determinations
- Abide by all safety regulations set by DDS
- Accompanies customers in vehicle to administer road tests and rate customers' driving ability
- Also conducts driving examinations for motorcycle licenses and commercial licenses for compliance with state laws and regulations
- Collect fees and operates visual testing equipment
- Assist the public and remain patient and objective under all circumstances.
- Followed all relevant traffic laws and safety regulations.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Conducted new hire training on multiple routes with preferred work methods and safety.
- Conducted test screenings for driver candidates and tabulated results.
- Coordinated all company and regulatory paperwork.
Assistant Manager
Five Star Express
01.2011 - 08.2021
- Responsible for training new employees
- Operate Comdata, Fuelman, and Fleet One, fuel computer systems
- Receive payments from customers for perishable and non-perishable items
- Provided information regarding different types of lottery tickets, various winning options, received payments and operated the lottery machine
- Maintained overall cleanliness of entire building to include; outside areas, restrooms, and inside counters and floors, to also ensure a safe environment for customers, vendors, and co-workers
- Maintained an accurate cash drawer at the end of each shift.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Customer Service Representative
Jefferson Energy
01.2007 - 01.2011
- Obtained payments from customers, in the form of cash, debit, checks, and credit cards
- Provide information regarding billing inquiries to current customers
- Responsible for processing payments that were mailed or left in night depository
- Balanced cash drawer at end of the day
- Performed other office duties as assigned.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
Education
Phlebotomy Certification -
Tender Care Training Center
Augusta, Ga2017
Albany State University
2008
Skills
- Problem-solving abilities
- Punctual and Reliable
- Troubleshooting
- Data Entry
- Active Listening
- Multitasking
- Attention to Detail
- Team Leadership
Timeline
Driver Examiner 2
The Department Of Driver Services
01.2021 - Current
Assistant Manager
Five Star Express
01.2011 - 08.2021
Customer Service Representative
Jefferson Energy
01.2007 - 01.2011
Phlebotomy Certification -
Tender Care Training Center
Albany State University
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