Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Certification
References
Timeline
Generic

Taliah Brooks

Las Vegas,United States

Summary

Dynamic Customer Experience Associate at DraftKings with a proven ability to enhance customer satisfaction through exceptional communication and problem-solving skills. Demonstrated expertise in multitasking and maintaining quality standards, resulting in efficient issue resolution and strengthened client retention. Committed to delivering outstanding service while fostering long-lasting relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Experience Associate

DraftKings
Las Vegas, NV
06.2024 - Current
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Performed additional duties as assigned by management team.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Greeted customers and identified their needs.
  • Responded to customer inquiries via phone, email and chat.
  • Recommended improvements in products, services, and billing methods to management to prevent future problems.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Suggested product solutions based on individual customer needs.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided leadership and guidance to my fellow colleagues.
  • Resolved customer service issues quickly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.

Front Desk Sales Associate

Massage Envy
Las Vegas, United States
03.2024 - 05.2024
  • Experienced Front Desk Associate with a passion for providing excellent customer service in the hospitality field.
  • Versatile in problem-solving and multitasking, while ensuring a professional, communicative atmosphere for all our clientele.
  • Oversaw therapist schedules and client appointments, ensuring smooth operations.
  • Handled a high volume of calls and emails, showcasing exceptional customer service skills.
  • Promptly resolved customer complaints, contributing to client retention.
  • Served as a key team member in a fast-paced, customer-centric environment.
  • Handled sensitive customer information with utmost discretion.
  • Initiated a customer feedback system to improve service offerings and satisfaction.
  • Described merchandise and explained use, operation and care.
  • Helped guests select and purchase products, join loyalty programs and sign up for services.
  • Developed relationships with local businesses to increase store visibility within the community.
  • Organized promotional displays for new merchandise arrivals in a timely manner.

Barista/Cashier/Customer Service

Dutch Bros Coffee
Las Vegas, United States
03.2021 - 12.2023
  • As a barista for Dutch Bros, my job position consisted of fast, quality service served with a positive and respectful attitude towards our customers at all times.
  • Experienced in understanding customers' needs, clear communication, and consistent reliability.
  • Mastered understanding and addressing customer needs effectively.
  • Leveraged clear communication skills to interact with a diverse clientele.
  • Contributed to team efforts, fostering a collaborative work environment.
  • Demonstrated reliability and consistency in fulfilling duties.
  • Efficiently handled over 100 customer interactions daily, with high satisfaction.
  • Created signs and displays to advertise store products or events.
  • Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
  • Maintained calm demeanor during high-volume periods and special events.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Cashier/Customer Service

In-N-Out Burger
Grants Pass, United States
03.2018 - 10.2019
  • Working as an In-N-Out associate was my first introduction, as a young teen, to the world of customer service.
  • Working here played a huge role in my ability to provide quality customer service at all times, improve my multitasking skills, work under pressure, and handle customers' information properly.
  • Developed multitasking skills in a fast-paced environment.
  • Consistently provided quality service, enhancing customer satisfaction.
  • Demonstrated resilience and adaptability in a demanding role.
  • Boosted the team's efficiency through effective communication and coordination.
  • Contributed to workflow improvements that increased customer throughput.
  • Eagerly engaged with customers to ensure a memorable dining experience.

Education

GED -

UNLV
Las Vegas, NV
04.2022

Skills

  • Customer service
  • Multitasking
  • Working under pressure
  • Situational awareness
  • Relatability
  • Typing
  • Quality service
  • Time management
  • Analysis skills
  • English
  • Communication skills
  • Experience with children
  • Computer skills
  • Phone etiquette
  • Basic math
  • Guest services
  • Organizational skills
  • Conflict management
  • Schedule management
  • Sales
  • Active listening
  • Problem solving
  • Detail-oriented
  • Flexible
  • Fast learner
  • Maintaining quality standards
  • Working well in team-oriented atmospheres
  • Handling sensitive information

Personal Information

  • Age: 21
  • Driving License: 1607518184

Accomplishments

  • MVP in my department at DraftKings within my first 6 months, demonstrating quick adaptability and significant impact.
  • Rated "Exceeding Expectations" during my first annual review at DraftKings, reflecting my commitment to excellence.
  • Promoted to Lead at both Massage Envy and Dutch Bros, showcasing my leadership abilities and performance.
  • Highest salesperson at Massage Envy in Nevada within my first 3 months, emphasizing strong sales acumen and results-driven work.
  • Proven track record in collaboration, leadership, and achieving success in fast-paced, high-performance environments.

Certification

Pennsylvania, Indiana, Connecticut, and Illinois gaming licenses.

References

References available upon request.

Timeline

Customer Experience Associate

DraftKings
06.2024 - Current

Front Desk Sales Associate

Massage Envy
03.2024 - 05.2024

Barista/Cashier/Customer Service

Dutch Bros Coffee
03.2021 - 12.2023

Cashier/Customer Service

In-N-Out Burger
03.2018 - 10.2019

GED -

UNLV

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