Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taliah Estrada

Herriman,UT

Summary

Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Crisis Case Manager/Client Access Coordinator

Valley Mental Health
01.2020 - Current
  • Provided emotional support during crisis situations, promoting recovery and resilience.
  • Conducted thorough risk assessments to determine appropriate levels of intervention and support for each client''s unique situation.
  • Reduced repeat crises with proactive case management and consistent followup.
  • Established rapport with clients by actively listening, demonstrating empathy, and building trust.
  • Served as a liaison between clients and external organizations like housing agencies or substance abuse treatment centers.
  • Coordinated medical records management, ensuring timely and accurate documentation for effective patient care.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Trained new staff members on relevant software systems, contributing to a well-prepared workforce.

Florist Boutique Assistant Manager

Kathy's Flower Boutique
05.2015 - Current
  • Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
  • Prepared incoming flower stocks for inclusion in arrangements, and bouquets.
  • Maintained high standard of organization and cleanliness of store premises.
  • Provided customers with courteous, knowledgeable, and efficient service.
  • Performed daily cash register opening and closing functions and generated daily sales reports.
  • Cross-trained and provided backup support for organizational leadership.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Hotel Front Desk Clerk/Kitchen Staff Member

Hyatt Place
07.2018 - 01.2020
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Education

High School Diploma -

Granite High School
Salt Lake City, UT
05.2018

Skills

  • Client Advocacy
  • Professional boundaries
  • Crisis Management
  • Documentation and Recordkeeping
  • Training and Teaching
  • Customer Service
  • Problem-solving abilities
  • Computer Proficiency
  • Customer Relations
  • Payment Processing
  • Scheduling

Certification

  • CPR Certified
  • Licensed Case Manager

Timeline

Crisis Case Manager/Client Access Coordinator

Valley Mental Health
01.2020 - Current

Hotel Front Desk Clerk/Kitchen Staff Member

Hyatt Place
07.2018 - 01.2020

Florist Boutique Assistant Manager

Kathy's Flower Boutique
05.2015 - Current

High School Diploma -

Granite High School

Similar Profiles

CREATE PROFILE
Taliah Estrada