Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Taliah Lawson

Waldorf,MD

Summary

Dedicate professional who demonstrates strengths in customer service. Highly motivated and passionate about providing the best service to all personnel. Keen to time management, and trend tracking, details. Strong rapport with management others. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Professional and always have integrity.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Medical Office Coordinator

United Health Group, Optum
12.2021 - Current
  • Supported billing staff by making corrections to invoices and insurance submissions.
  • Created and maintained medical records from time of admission through patient discharge.
  • Created memoranda and documents to relay important information to staff.
  • Processed new office referrals to correct agencies within 24 hours of receiving notice.
  • Processed pre-admissions, new case information, and referrals in OWR, Macess, Facets database.
  • Strong capability in developing working relationships at all levels, including senior management
  • Project management, decision-making, problem-solving and process improvement skills


Medical Assistant

Medstar Ambulatory MMG
Brandywine, MD
03.2019 - 04.2022
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Assisted clinicians with in-office procedures such as injections and ultrasound.
  • Medication authorizations
  • COVID testing
  • Appointments and verifying insurances
  • Coordinated resolutions for issues and appealed denied authorizations.
  • Notified ordering providers of denied authorizations.
  • Expedited benefit delivery by establishing working relationships with benefit providers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Excellent communication, interpersonal, organizational, systems-thinking orientation, and analytical skills required

Medical Office Assistant/Medical Assistant

Medstar Washington Hospital Center
Washington, DC
08.2014 - 03.2019

Responsibilies/Duties: Perform EKG's, Zio patches, Verify insurance, Collect copayments, Schedule appointments, Input patient data into EMR, Communicate with other healthcare faciltiies for exchange of medical information for patient continuity of care, Triage, assess patients upon exam, Provide excellent custOMERS service when greeting patients and answering multi-line telephone system.

  • Used IDX software to process patient payments and update accounts.
  • Created master spreadsheet to record procedures, denials and approvals.
  • Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
  • Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
  • Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Collaborated with internal departments to provide account status updates.

Medical Assistant/Phlebotomy

GW Medical Faculty
Washingtn, DC
04.2013 - 08.2014

Responsibilities/Duties: Collect blood specimens, Prepare/Distribute/Order, Ordered and read lab tests, x-rays, MRIs, Ultrasounds, and EKGs, Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards, Scanned external documents into patients EMR,

Medical Office Assistant/Office Manager

Back On Track Physical Therapy
Philadelphia, PA
01.2003 - 04.2009

Responsibilities/Duties: Billing & Coding for highest reimbursement of payments, Register/schedule/collect copayments for all patients, Answer multi-line telephone while displaying excellent customer service for all patients, Assist therapist in physical therapy modalities, Enter data entry into micorsoft spreadsheets for Finanacial purposes, Completed spread sheets for quartely budgets, Trained & help facilitate hiring employees, Medical records management, etc

Strong capability in developing working relationships at all levels, including senior management,

Education

Bachelor of Science - Health Information Management

Southern New Hampshire University
Hooksett, NH
10.2022

Medical Assistant Diploma -

Thompson Institute
Philadephia, PA
2003

Skills

  • MS Office proficient
  • CPR/BLS certified
  • Knowledge of HMOs, Medicare and Medicaid
  • Phlebotomy/Venipuncture
  • Data Entry/Charting
  • Injections/Immunizations
  • Type 45 wpm
  • Sterilization techniques
  • Assist in minor surgery
  • Insurance verification Collection of copay/ledgers/referrals
  • Medical Records management
  • Faxing/Copying/Xeroxing
  • CLIA waived testing(hemoglobin A1c, Beta Strep, Hematocrit, Beta HcG) Ear irrigations/Instillation
  • Excellent Interpersonal Skills
  • Process and Distribution of labs to reference laboratory Urinalysis (Physical, Chemical, Microscopic)
  • Answer multi-line telephone system
  • Electrocardiographs/Zio patch
  • Extensive anatomy/physiology knowledge Medical Manager Software Electronic Medical Record (EMR) software
  • HIPAA compliance
  • OSHA compliance
  • Patient documentation
  • Vital signs/measurements
  • Scheduling/Pre-authorization
  • Reading Comprehension
  • Critical Thinking

Affiliations

  • Member, Alumni Association Advance Leadership success 9/2020

Accomplishments

National Society Of Leadership Success 8/2020

Certification

  • First Aid/CPR
  • BLS certified 2/2019

Timeline

Medical Office Coordinator

United Health Group, Optum
12.2021 - Current

Medical Assistant

Medstar Ambulatory MMG
03.2019 - 04.2022

Medical Office Assistant/Medical Assistant

Medstar Washington Hospital Center
08.2014 - 03.2019

Medical Assistant/Phlebotomy

GW Medical Faculty
04.2013 - 08.2014

Medical Office Assistant/Office Manager

Back On Track Physical Therapy
01.2003 - 04.2009

Bachelor of Science - Health Information Management

Southern New Hampshire University

Medical Assistant Diploma -

Thompson Institute
Taliah Lawson