Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taliah Muhammad

Hamburg

Summary

Dedicated Patient Care Assistant with experience at Arc Of Erie County, excelling in vital signs monitoring and patient communication. Proven ability to enhance patient satisfaction through compassionate care and adherence to HIPAA protocols. Skilled in medication administration and committed to fostering a supportive environment for patients' personal needs.

Overview

8
8
years of professional experience

Work History

Patient Care Assistant

Arc Of Erie County
Hamburg
03.2023 - 04.2025
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Assisted with ambulation and positioning of patients according to their plan of care.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Facilitated communication between patients, families and healthcare providers.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Monitored vital signs including pulse rate, temperature, respiration rate, and blood pressure.
  • Administered prescribed medications under the direction of a registered nurse or physician.

Pharmacy Technician

CVS Pharmacy
Hamburg
02.2023 - 12.2024
  • Prepared and processed medical insurance claim forms and records.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Managed medication inventory, including ordering and restocking medications as necessary.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Entered prescription information into computer databases.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
  • Answered telephones to respond to questions or requests.

Patient Care Assistant

People Incorporated
Cheektowaga
05.2019 - 01.2023
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Assisted with ambulation and positioning of patients according to their plan of care.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted with patient admissions, discharges and transfers.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Monitored vital signs including pulse rate, temperature, respiration rate, and blood pressure.
  • Responded quickly to emergency situations following established protocols.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Administered prescribed medications under the direction of a registered nurse or physician.

Supervisor

Tim Hortons
Buffalo
01.2018 - 02.2019
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Complied with company policies, objectives and communication goals.
  • Maintained positive working relationship with fellow staff and management.

Cashier

McDonald's
Buffalo
05.2017 - 07.2018
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Performed other duties as assigned by management.

Education

High School Diploma -

South Park High School
150 Southside Pkwy
06-2019

Some College (No Degree) - Nursing

Suny Niagara
3111 Saunders Settlement Rd

Skills

  • Vital signs monitoring
  • Patient hygiene assistance
  • Medication administration
  • Patient documentation
  • Care plan execution
  • Meal planning and preparation
  • HIPAA compliance
  • Patient communication skills
  • Emergency response procedures
  • Problem solving strategies
  • Customer service excellence
  • Behavior documentation
  • Basic nursing care techniques
  • Empathy and compassion in care
  • Medical terminology proficiency
  • Wound care management
  • CPR certification
  • Direct patient care
  • Supporting personal needs
  • Attention to detail
  • Behavioral management

Timeline

Patient Care Assistant

Arc Of Erie County
03.2023 - 04.2025

Pharmacy Technician

CVS Pharmacy
02.2023 - 12.2024

Patient Care Assistant

People Incorporated
05.2019 - 01.2023

Supervisor

Tim Hortons
01.2018 - 02.2019

Cashier

McDonald's
05.2017 - 07.2018

High School Diploma -

South Park High School

Some College (No Degree) - Nursing

Suny Niagara

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Taliah Muhammad