Summary
Overview
Work History
Education
Skills
Volunteerhumanitarianservices
Summaryofqualifications
Certificationshonorsskills
Timeline
Generic

Taliah Ward

Parkville,Maryland

Summary

Empathetic Rehabilitation Service Provider offering substantial experience with establishing and executing case management plans. Assists individuals with a range of diagnosises through person-centered, outcome-driven, education, employment and support services. Strives to address needs with respect to physical, emotional and educational requirements and documented accommodations.

Overview

18
18
years of professional experience

Work History

Fuel Transport Driver

Cato OIl
02.2023 - Current
  • Improved fuel efficiency by implementing proper driving techniques and following optimized routes.
  • Assisted in training new drivers, sharing expert knowledge on best practices for efficient fuel transport operations.
  • Maximized vehicle longevity by performing regular cleaning of equipment both inside and out for a well-maintained appearance.
  • Enhanced communication between dispatchers and drivers, resulting in more efficient route planning and coordination.
  • Navigated through adverse weather conditions, ensuring safe and timely deliveries for clients.
  • Coordinated with management to address any concerns or issues related to fuel transport operations, providing solutions for continuous improvement.
  • Safely transported hazardous materials, adhering to all federal and state regulations to minimize accidents and incidents.
  • Actively participated in regular safety meetings, contributing valuable insights on methods to enhance driver performance.
  • Demonstrated adaptability with changing work environments due to seasonal fluctuations or unexpected road closures.
  • Maintained clean driving record, exemplifying commitment to safety standards and professionalism in the industry.
  • Meticulously documented trip logs, fuel records, and required paperwork for accurate reporting and inventory tracking purposes.
  • Streamlined transportation process by effectively utilizing GPS technology for optimal routing strategies.
  • Managed emergencies efficiently when they arose during transports such as mechanical issues or spills, minimizing delays and negative impacts.
  • Ensured on-time deliveries for customer satisfaction by maintaining strict adherence to schedules and deadlines.
  • Consistently met or exceeded company goals regarding miles driven per month while maintaining an excellent safety record.
  • Collaborated with team members to streamline loading and unloading processes, reducing overall delivery times.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Inspected load security and checked for damages.

Human Resource

ADF Trucking
03.2017 - 01.2023
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Coordinated employee training programs to boost skills development and improve overall performance.
  • Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
  • Conducted regular performance evaluations, providing constructive feedback to foster professional growth.
  • Oversaw compliance with labor laws and regulations, minimizing risk of legal issues.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Assisted with writing job postings and job descriptions for boards.

Family Support Worker II

State of Maryland
05.2019 - 12.2020
  • Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
  • Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
  • Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
  • Conducted thorough assessments of family dynamics and needs, developing detailed case plans to address challenges effectively.
  • Organized workshops and training sessions for parents, enhancing their parenting skills and knowledge of child development.
  • Provided ongoing guidance to at-risk youth, helping them develop essential life skills and coping strategies.
  • Monitored progress of families under my supervision, adjusting interventions as needed to achieve desired outcomes.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Facilitated successful reunification of families by diligently working towards resolution of underlying challenges.
  • Visited home environments to help clients develop comprehensive life, technical, and job skills.
  • Developed and implemented strategies to reduce and prevent family conflict.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.

IntakeCoord/Case Manger

Community Assistance Network
01.2012 - 10.2018
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.

Customer Service Rep II

Johns Hopkins Care
02.2013 - 02.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
  • Maintained thorough knowledge of industry trends and product offerings to provide accurate information to clients at all times.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Rural Carrier Associate

United States Postal Service
09.2006 - 12.2013
  • Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
  • Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
  • Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
  • Sorted mail according to order of address appearance for easy access in field.
  • Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
  • Improved customer satisfaction by consistently delivering mail accurately and on time.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Utilized mail processing machines in weighing, stamping and processing mail items.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Education

Community College of Baltimore County Dundalk
Dundalk, Maryland
01.2023

Coppin State University
Baltimore, Maryland
05.2019

Douglass High School
Baltimore, Maryland
06.1999

Skills

  • Case Management
  • Organization and Multitasking
  • Case Documentation
  • Problem-Solving
  • Documentation And Reporting

Volunteerhumanitarianservices

Community Assistance Network - Intern Served as an exceptionally energetic and dedicated Resident Advocate and completed time served as an Intake Coordinator

Summaryofqualifications

Interpersonal communication skills to interact effectively in both written and verbal forms. Consistently demonstrates talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Proficient knowledge in Microsoft Office software, Google docs, and Microsoft teams Background in invoice processing with experience as a Telephone Inquiries Specialist

Certificationshonorsskills

  • Coppin State University - National Honor society Member: 3.92 Grade Point Average
  • Coppin State University - Dean's List Honoree: Fall/Spring 2017, Fall/Spring 2018

Timeline

Fuel Transport Driver

Cato OIl
02.2023 - Current

Family Support Worker II

State of Maryland
05.2019 - 12.2020

Human Resource

ADF Trucking
03.2017 - 01.2023

Customer Service Rep II

Johns Hopkins Care
02.2013 - 02.2017

IntakeCoord/Case Manger

Community Assistance Network
01.2012 - 10.2018

Rural Carrier Associate

United States Postal Service
09.2006 - 12.2013

Community College of Baltimore County Dundalk

Coppin State University

Douglass High School

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Taliah Ward