Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Software
Timeline
Generic
TALIAH WESTON

TALIAH WESTON

Atlanta,GA

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

14
14
years of professional experience

Work History

Facility Operator

Georgia World Congress Center
08.2024 - Current
  • Restocked office, kitchen and other common areas to maintain adequate supplies.
  • Reported building issues to building management to reduce safety concerns.
  • Set up and broke down meeting rooms for events.
  • Maintained incoming and outgoing shipment and mail logs to facilitate mailroom operations.

Server

Signia By Hilton Atlanta
05.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Operations Manager

Hire-A-Hostess
08.2016 - 12.2023
  • Maintaining up to date and accurate information on all meetings and forms
  • Maintained detailed records of all events, including timelines, expenses, resources used, and participant feedback – this information was invaluable for refining processes and improving overall outcomes.
  • Establishment and Ownership of Team Meetings/Calls
  • First Point-Of-Contact to handle employee issues and/or guidance needs
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Assisted in recruiting, hiring and training of approximately 25 team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Coordinated cross-functional teams to ensure successful implementation of event strategies.
  • Optimized scheduling during the planning phase to reduce conflicts among multiple simultaneous events.

Legal Assistant

Goggans, Stutzman, Hudson, Wilson & Mize LLP
06.2022 - 12.2022
  • Provided customer service by managing incoming and outgoing calls, handling them promptly and efficiently
  • Provided comprehensive administrative and legal support to attorneys
  • Handled approximately 30 incoming and outgoing calls including sorting, stamping, and distributing mail daily.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
  • Planned and executed company branding projects, including identifying project goals, assigning tasks, and tracking progress.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.

Software Analyst

McKesson
04.2017 - 11.2021
  • Provided software support/guidance by answering questions on function, features and usage of software products
  • Manage/coordinate meetings with clients and different stakeholders
  • Maintained effective communication with customers throughout the entire project
  • Improved software efficiency by analyzing user requirements and recommending solutions.
  • Prepared training materials and documentation for customers and internal users
  • Successfully completed tasks independently or with minimal oversight
  • Ability to follow and document project life cycle
  • Spearheaded the adoption of industry best practices within the team, resulting in higher standards of work output.
  • Balanced multiple projects by completing and updating documentation, managing scope and adjusting schedules.
  • Gathered and analyzed user requirements for new software applications
  • Collaborated with upper management to drive strategy and implement new processes.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Introduced automated testing protocols, shortening software validation timeframes 20%.

Supervisor

Rite-Aid Pharmacy
06.2011 - 04.2017
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Facilitated change management efforts during periods of organizational restructuring or process reengineering projects.
  • Increased sales by 30% from implementing effective merchandising strategies and optimized store layouts like end caps displays

IT Delivery Operations Coordinator

AutoTrader
01.2016 - 08.2016
  • Analyzed and organized data using MS Excel to create schedules and scorecards to streamline leadership goals, communications, and processes related to internal resource management and organizational alignment
  • Developed and maintained monthly statement of work and license schedules
  • Liaised with vendors to create and fulfill statement of work contracts in agreement with pre-set budgetary funding
  • Provided administrative support for planning, forecasting and reporting key analytical team data to ultimately improve departmental efficiency
  • Coordinated all calendar requests and meetings for Senior IT Manager weekly
  • Contributed to the development and implementation of IT service management processes.
  • Streamlined operations by implementing efficient processes and procedures.

Education

Foundation Project Management - Project Management

Coursera
Atlanta, GA
11.2023

IT Project Manager - Information Technology Project Management

Year Up
Atlanta, GA
07.2016

Skills

  • Time management
  • Communication
  • Negotiation
  • Conflict Resolution
  • Project Planning and Development
  • Analytics
  • Salesforce Application Maintenance
  • Software Development Methodologies: Agile, Waterfall
  • Project management Methodologies
  • Creative Team Leadership and Collaboration
  • Program Administration
  • Business Development

Accomplishments

  • Successfully navigated a challenging project turnaround, overcoming unexpected obstacles and delivering the final product ahead of schedule and under budget
  • Planned and executed a series of corporate conferences for a Fortune 500 company, consistently exceeding attendance expectations and client satisfaction ratings
  • Rescued an event on the brink of disaster by quickly identifying and resolving logistical issues, ensuring the event proceeded smoothly and exceeded client expectations
  • Managed the migration of the company's Knowledge Base to a cloud-based (Salesforce) platform, resulting in a 20% reduction in IT costs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteHybridOn-Site

Important To Me

Work-life balanceCareer advancementHealthcare benefitsFlexible work hoursWork from home option4-day work weekPersonal development programs

Software

Office Applications

Microsoft Applications

Jira

Oracle

SQL

Salesforce

Timeline

Facility Operator

Georgia World Congress Center
08.2024 - Current

Server

Signia By Hilton Atlanta
05.2024 - Current

Legal Assistant

Goggans, Stutzman, Hudson, Wilson & Mize LLP
06.2022 - 12.2022

Software Analyst

McKesson
04.2017 - 11.2021

Operations Manager

Hire-A-Hostess
08.2016 - 12.2023

IT Delivery Operations Coordinator

AutoTrader
01.2016 - 08.2016

Supervisor

Rite-Aid Pharmacy
06.2011 - 04.2017

Foundation Project Management - Project Management

Coursera

IT Project Manager - Information Technology Project Management

Year Up

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TALIAH WESTON