TALIA L LAWRENCE
Riviera Beach,FL
Summary
A highly reliable, dedicated and experienced certified nursing assistant with strong experience in problem solving and demonstrating professional relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Enviornmental Tech
Baptist Health System
09.2020 - Current
- Inspected equipment and systems to identify issues and reported problems to repair technicians.
- Assembled basic furniture and supplies for waiting room.
- Sanitation
- Notified building managers about needed repairs to maintain public safety.
- Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
Certified Nursing Assistant
Spectrum Life Care Services
09.2020 - Current
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Documented activities and recorded information in EMR system.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Customer Service Representative
Results Call Center- Centene
09.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty repeat business and first call resolution.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintains contact center performance KPI's for call handling, complaint resolution compliance, member retention, and return contact as warranted.
- Navigating several computer applications systems, health plans, claims, benefits, and procedures.
- Quickly resolving issues regarding gift cards, transportation, grievances, appeals, ordering ID card, benefit inquiry, pharmacy, Medicare plans, address changes, transferring members to different vendors and helping with unenrolled and enrolled members Consistently supports compliance and code of conduct by maintaining the privacy and confidentiality of information and protecting the assets of the organization.
Property Manager
Association Services of Florida
10.2018 - 09.2020
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Compiled financial reports to advise stakeholders on property status.
- Worked with owners to identify, develop and achieve community goals and objectives.
- Managed all day-to-day activities involving tenants, subcontractors and property management.
- Prepared detailed budgets and reports on financial conditions of condos, homeowner associations property for the Association.
- Taught, promoted and enforced safe work practices among on-site staff.
- Oversaw projects through timely completion, including inquiry response, event coordination, and on-site support for feature film productions and events.
- Coordinated maintenance and repair requests with electric, HVAC, plumbing, landscaping. construction, departments and contacted contractors for bid proposals.
Assistant Property Manager
FirstService Residential
05.2015 - 11.2017
- Supervised a crew of 4 workers, initiated and assigned work orders.
- Overseen maintenance of common areas.
- Working with licensed vendors, calling vendors, make orders, get status of repair, take bids, negotiating and handling contracts.
- Maintain schedule of appointments, prospective buyer and renters interviews, meetings and events.
- Run background checks, process buyers applications for purchase, rentals, architectural request.
- Report to the Board of Directors, write minutes, prepare copies of necessary items for monthly board meetings.
- Provided exceptional customer service by meeting all customer demands by answering telephone calls, calling back residents and addressing the residents’ concerns.
- Maintain up-to-date accounting, contracts, maintenance records, homeowner files.
- Collection and allocation of all assessments.
- Review invoices for accuracy.
- Accounts payable, coding invoices.
- Accounts receivable, ledgers, research billing issues.
Agent
04.2014 - 05.2015
- Transferring customers to the appropriate party Delray Beach, FL.
- Handling and resolving customer inquiries.
- Identifying the type of service(s) needed.
- Being friendly and efficient.
Technical Support Engineer
Teleperformance
06.2012 - 04.2015
- Troubleshoot ATT Uverse equipment and system problems.
- Enters data and descriptions of interactions with customers.
- Open and manage trouble ticket system for user issues, voice, network, data network and operating system issues.
Education
Bachelor of Arts - Psychology
Florida Atlantic University
Boca Raton, FL2020
Associate - Arts
Palm Beach State College
Lake Worth, FL2016
Skills
- Health and safety regulations
- Issue resolution
- Customer interaction
- Communication
- Compassion
- Consistency
- Human resource administrative skills
- Negotiation
- Management
Certification
Certified Nursing Assistant (CNA306229) Expiration date May 31st , 2021
Additional Information
The best ability is availability.
Timeline
Customer Service Representative
Results Call Center- Centene
09.2023 - 04.2024
Enviornmental Tech
Baptist Health System
09.2020 - Current
Certified Nursing Assistant
Spectrum Life Care Services
09.2020 - Current
Property Manager
Association Services of Florida
10.2018 - 09.2020
Assistant Property Manager
FirstService Residential
05.2015 - 11.2017
Agent
04.2014 - 05.2015
Technical Support Engineer
Teleperformance
06.2012 - 04.2015
Bachelor of Arts - Psychology
Florida Atlantic University
Associate - Arts
Palm Beach State College
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